Warehouse Specialist

PURPOSE OF THIS POSITION:

The Warehouse Specialist is responsible for all aspects of warehouse inventory and parts orders from internal and external customers.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Communicate delivery issues to manager in a timely manner.
• Receive and process inventory requests from Field Service Engineers, ensuring that, as an internal customer, FSEs receive complete, timely and quality materials.
• Manage the external parts order process; receipt of request, shipping of inventory, communication of shipping status with customer, and confirms receipt while providing the highest quality and timely customer service driven interactions.
• Upon receipt, of any returned materials, documents enter the information into the Return Material Authorizations (RMAs) section of the CRM and enters identifies the status of the repairable parts into the for testing and repair. process Guarantees the customer receives a workable replacement part within standard time frame, one to three business days. Communicate delivery or quality issues to manager in a timely manner.
• Performs all cosmetic repair of tested, repaired and/or repurposed parts, before entering parts into inventory or returning, after repair, to the Field Service Engineer.
• Participate in the part-out of diagnostic imaging equipment to determine quality of parts and identify usability or repair requirements and place into inventory as required.
• Management of inventory; entry into CRM, quarterly inventory counts, research and negotiate the cost and ordering of stock and non-stock parts, maintain shelving and organization, and documentation of all ordering records.
• Process the ordering of parts and supplies upon approval of Manager.
• Material handling and quality packaging of all outgoing customer packages, maintaining daily tracking of shipments.
• Staging of equipment within the warehouse.
• Deliver to the internal field service workforce job or external clients; supplies, tools, or parts, based on requests received, as necessary.
• Answer and dispatch incoming warehouse calls from internal and external customers.
• Escalation of customer complaints to ensure a differentiated level of customer satisfaction, prompt and courteous service and support at all times.
• Adhere to Quality Management Procedures (QMI) and Work Instructions (WI) as set by the Quality Management System (QMS).
• Perform other duties as determined by management.

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell
• The employee must occasionally lift and/or move up to 75 pounds
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

The physical demands and work environment characteristics described here are representative

of those that must be met by an employee to successfully perform the essential functions of this

job. Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential functions

WORKING CONDITIONS:

• Work can be performed in a semi-quiet office setting and a noisy warehouse setting. Position involves computer and phone work.

OCCUPATIONAL EXPOSURE:

• Work environment may involve exposure to potentially dangerous materials and situations that require following extensive safety precautions and may include the use of protective equipment.
• Work involves moderate exposure to unusual elements, such as extreme temperatures, dirt dust, fumes, unpleasant odors, and loud noises.

QUALIFICATIONS & REQUIREMENTS:

• High School Diploma or equivalent.

• Previous inventory or warehouse experience preferred but not necessary.
• Proficient with Microsoft Word, Excel, and CRM. Valid Drivers license.
• Completion and favorable results of Background Investigation, pre-employment Drug Screen, and physical with lift test.

• Must complete safety related compliance training upon hire and annually thereafter.

EOE

To all agencies: Please, no phone calls or emails to any employee of TTG Imaging Solutions or any of our subsidiaries about this requisition. All resumes submitted by search firms/employment agencies to any employee at TTG Imaging Solutions via-email, the internet or in any form and/or method will be deemed the sole property of TTG Imaging Solutions, unless such search firms/employment agencies were engaged by TTGs Talent Acquisition Team for this requisition and a valid agreement with TTG is in place. In the event a candidate who was submitted outside of the TTG applicant process is hired, no fee or payment of any kind will be paid.