Manager of Housing Occupancy

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty, and addictions. We hire people who are skilled and passionate to meet our mission to end homelessness through outcome-based strategies that support personal and community transformation.

SUMMARY: The Housing Occupancy Manager supervises the Occupancy Team and is responsible for maximizing physical and financial utilization of the Central City Concern housing portfolio. This position is responsible for maintaining complex and vital relationships with multiple internal and external partners including but not limited to the Community Management team, MIS and Revenue Optimization Manager, and various department managers.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide direct supervision of Occupancy Specialist staff to attain economic and physical occupancy goals.
• Monitor and ensure lease-up efficiency to attain mission objectives and budgeted vacancy loss goals.
• Provide guidance to all staff responsible for occupancy to assist in obtaining documentation necessary to determine household eligibility for low-income housing. Assist staff in obtaining documents to correct compliance deficiencies identified by the Housing Compliance Manager.
• Provide training and support to agency staff respect to waitlist management, application processing, basic compliance, and other critical functions. This includes development and presentation of training materials and job aides.
• Ensure compliance with Section 8 waiting lists policies, procedures and HUD regulations. Complete recurring reports for Home Forward.
• Oversee tenant screening and the initial and annual Tenant Income Certification process, in accordance with requirements of layered funding agreements, across entire portfolio.
• Maintain and update all Tenant Selection Plans/Building Criteria across housing portfolio that clearly state eligibility and screening criteria, in compliance with state and federal fair housing laws and regulations.
• Oversee management of waitlist, screening and application procedures. Manage the relationship with the Housing Authority Section 8 team.
• Administer residential rental agreements and addenda appropriate to the requirements of each property.
• Work with Property Management team and program staff to maintain an efficient schedule of move-in activity.
• Coordinate internal and external responses for requests for occupancy data.
• Responsible for managing housing requests that come in via CCC's website.
• Prepare reports, correspondence, and other documents relevant to the overall function of the department.
• Conduct outreach, education and training to internal and external individuals and organizations on the occupancy process and pathways into CCC housing. Draft and/or sign Memorandums of Understanding with preference partners and service providers.
• Represent CCC at public events to expand awareness of CCC housing and referral partnerships. Develop materials and presentation to ensure a steady flow of applicant referrals.
• Train on-site community management staff in the lease up and occupancy requirements for their respective buildings.
• Maintain occupancy reporting related to Key Performance Indicators and make available for internal and external distribution.
• Participate in process improvement initiatives involving occupancy performance, and policy and procedure development, at CCC housing.
• Provide functional backup for Occupancy Specialist staff during periods of absence.
• Provide occupancy projections and support to Management Team during budgeting process.
• Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security.
• Other duties and special projects as assigned.

SKILLS & ABILITIES:

• Ability to consider the impacts and outcomes for underserved communities during decision-making process.
• Ability to consider impacts of oppression, structural racism, and individual bias on client outcomes.
• Strong familiarity with LIHTC compliance functionality.
• Knowledge of Oregon Landlord/Tenant Law, Federal Fair Housing law, and the differences between the two.
• Strong auditing/reviewing skills.
• Strong leadership abilities; able to work constructively in a team environment to problem-solve and develop scalable systems.
• Ability to present complex subject matter verbally and in writing in front of small and mid-sized groups. This position will be required to provide training and support to both department staff and other parties.
• High level of proficiency with database management systems, MS-Word, and Excel. Preference will be given to applicants familiar with Yardi Voyager and advanced spreadsheet analysis.
• Sufficient organizational ability to develop and maintain complex records, files and process numerous reports required by various agencies.
• Demonstrated ability to prioritize and multi-task in a fast-paced, deadline-driven environment.
• Ability to manage time and meet deadlines. Ability to understand and follow oral and written instructions.
• Strong leadership skills. Knowledge of best practices in supervision and management.

MINIMUM QUALIFICATIONS:

• High school diploma or GED required. Bachelor's degree preferred.
• 2. 5 years direct experience with Sect. 42/LIHTC housing program compliance required, to include minimum 2 years of supervisory experience. Preference will be given to applicants with experience in compliance functions related to mixed finance projects, including, but not limited to, LIHTC, HOME, Tax Exempt Bond, and HOPWA funding agreements.
• Active Housing Credit Certified Professional (HCC) credential through the National Association of Home Builders (NAHB) preferred. If not certified at the time of hire, will be required to obtain certification within 6 months of hire, or when next training is locally available (Oregon NAHMA certification exams held semi-annually).
• Direct experience with Project-Based Section 8 and Public Housing strongly desired.
• Sufficient computational ability to calculate percentages, fractions, and other basic mathematical manipulations.
• Ability to adhere to Central City concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Valid driver's license preferred. If required to drive, must pass a DMV background check, and be designated an "acceptable" driver as outlined in Central City Concern's Fleet Safety Policy. If required to drive, must pass an initial drivers training within 60 days of being an approved driver and continued recertification training. Must maintain vehicle insurance coverage of a minimum of $100,000/$300,000 personal auto liability coverage.
• Must not be on juvenile or adult probation, parole, or post-release supervision.
• Ability to learn basic uses of spreadsheets. Must be able to compose basic professional correspondence using Microsoft Word.
• Must pass pre-employment drug screen and background check.
• Must adhere to agency's non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, cultural backgrounds, lifestyles, and sexual orientations and treat each individual with respect and dignity.

Benefits: Central City Concern offers an incredible benefits package to our Regular/FT employees:

• Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with competitive employer match with 4.25% in the first year, 6% in the second year, and 8% in the 3rd year.
• 11 recognized Holidays + 2 Personal Holidays
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
• Excellent relocation package for those roles that qualify.
• Sabbatical Program offering extended time off at years 7, 14, and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.