Remote

Center Specialist-Fayettville

Blue Cross and Blue Shield of North Carolina
paid time off, 401(k)
United States, North Carolina
Feb 15, 2025
Job Description In your role as a Center Specialist at our Fayetteville Center, you will be supporting the local community with, plan questions, in-person inquiries, sales, and community engagement opportunities. The ideal candidate for this in-person position is passionate about service, knowledgeable about healthcare, and seeking a career where they can make an impact to both our larger organization and the Fayetteville community. *Please Note: This is an in-person role working in our Fayetteville Center* What You'll Do Successfully utilizes knowledge of product types, functional and/or technical skills to solution focused, end to end service to our customers on complex insurance questions and issues. Responsible for full working knowledge and expertise in multiple product lines, call/visit types, business processes, eligibility and benefits for IU65, Medicare, Student Blue, Ancillary, and commercial plans. Utilize probing and creative problem solving as well as critical thinking skills and the ability to analyze ambiguous information to resolve all customer inquiries on first contact. Support for sales of IU-65, Medicare, and Ancillary products; analyzes the needs of individual customers, educates them on sales options and recommends products to meet those needs. Build and maintain effective relationships with Individual customers to meet sales and retention goals. Support and be committed to the mission, vision and values of the company by delivering seamless, energetic and innovative service and sales solutions to increase stakeholder satisfaction, retain customers and impact sales goals. Identify, understand and anticipate customers' unexpressed needs and concerns in a caring manner. Ensures final disposition of each inquiry in a timely manner while systematically documenting detailed customer information relevant to each customer contact. Provides instructions as needed to internal business areas to ensure prompt resolution and response to customer inquiries. Educate and encourage customers on the use of alternative delivery channels (i.e. self-service, web). Assist with outbound call campaign and related segment needs as necessary. Facilitate product and/or segment related presentations and webinars as necessary. Represents Blue Cross NC at community events, in and around the center location, and at times other areas of the state. Events may be after hours or on weekends. Assists with management of relationships with non-profit partners and potential needs they may have related to the Center space. Facilitating use of the space and event activation for non-profit partners. What You Bring High school diploma or GED 3+ years of experience in related field Must have or be able to obtain a North Carolina Insurance (Accident & Health; Medical Supplement and Long-Term Care) license within 90 days of enrollment in licensure coursework. What We Like Knowledge of healthcare, preferred Interest in face-to-face customer engagement Experience working with community groups Ability to manage competing priorities Intermediate to advanced proficiency operating in a Windows and Microsoft Office environment required with emphasis in Word and Excel. Ability to effectively handle complex, ambiguous and/or sensitive customer issues/escalations are required. If you're ready to make a career out of making a difference, this is the opportunity for you. Salary Range At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs.Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. Based on annual corporate goal achievement and individual performance. $47,300.00 - $66,600.00