Senior Vendor Management Analyst

BlueCross BlueShield of Minnesota
life insurance, vision insurance, paid time off, 401(k)

Feb 14, 2025
About Blue Cross and Blue Shield of Minnesota At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming health care. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us. How Is This Role Important to Our Work? This position is responsible for supporting for all activities associated with effectively building and maintaining relationships with assigned external third party partner/vendor/outsourcing vendors. Works with business units to establish and monitor Vendor Scorecards, quantitative and qualitative measures of performance against selected Service Level Agreements (SLA) according to contract terms, for the assigned portfolio of vendors under the direction of the Vendor Management Office Manager. A Day in the Life: Works closely with the Category Managers and business partners to ensure SLAs, deliverables, compliance requirements and expectations are adequately incorporated into RFXs and vendor contracts to facilitate the ability to monitor and manage vendor performance. Maintains effective relationships with Relationship Managers, Performance Managers, Contract Managers and Compliance Managers for assigned vendors to provide support necessary for on-going management and oversight of a particular vendor. Communicates with assigned portfolio of vendors to ensure they are properly educated on Blue Cross expectations throughout the lifecycle of the relationship. Works closely with the Manager to ensure the Performance Managers to understand their contractual requirements for any engagement. Establish and monitor Vendor Scorecards (quantitative and qualitative measures of performance against selected SLAs and metrics) to monitor and manage vendor performance based on a defined set of criteria. Provides on-going Vendor Scorecard reporting and analysis to Relationship Managers and Performance Managers to facilitate their ability to adequately monitor, review and act on vendors operational performance. Leads the execution of various vendor management programs, such as quarterly business reviews, annual vendor reviews, scorecards, as well as other performance management activities and reporting as required. Facilitate regular business reviews with assigned portfolio of vendors to discuss vendor performance reporting, SLAs, deliverables, compliance requirements, other contract expectations, relationship health and improvement plans (when necessary). Provides support to Relationship Managers, Performance Managers and Compliance Managers for problem resolution with assigned portfolio of vendors. Under the direction of the Manager, works closely with Business partners to diagnose poor vendor performance and assists to put in place "get well" plans. Jointly with the Manager, facilitates the resolution of escalated vendor-related issues. Nice to Have: Bachelor's degree Health plan experience with an emphasis in Utilization Management. Experience with sourcing or contracting activities. Ability to develop and maintain relationships with executives, senior staff, and stakeholders. Able to influence internal and external stakeholders to achieve desired outcomes. Ability to proactively identify and resolve problems. Highly organized with a track record of delivering a high level of customer service in a timely manner. Ability to work independently or on a team. Strong problem solving skills, conflict resolution, facilitation and consensus building skills. Excellent written and presentation communication skills; demonstrated communication experience with diverse internal and external audiences. Required Skills and Experiences: 5+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered. Compensation and Benefits: Pay Range: $88,600.00 - $117,400.00 - $146,200.00 Annual Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job. We offer a comprehensive benefits package which may include: Medical, dental, and vision insurance Life insurance 401k Paid Time Off (PTO) Volunteer Paid Time Off (VPTO) And more To discover more about what we have to offer, please review our benefits page. Equal Employment Opportunity Statement Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, gender expression, or any other legally protected characteristic. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to talent.acquisition@bluecrossmn.com. All roles require a high school diploma (or equivalency) and legal authorization to work in the U.S. Blue Cross and Blue Shield of Minnesota and Blue Plus are nonprofit independent licensees of the Blue Cross and Blue Shield Association.