Instruction Designer (5730)

As Instruction Designer, you'll be responsible for learning our case management application and creating comprehensive training materials, end-user brochures, and training plans. This role aims to train new users in how to use the system, promote adoption, and position new bureaus for long-term success with the application.

We know that you can't have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you'll do:

• Training Material Development: Create detailed and user-friendly training materials, including manuals, guides, and video tutorials tailored to various learning styles and user needs.
• Training Plans: Design comprehensive training plans that cater to different levels of user expertise, ensuring a structured and effective learning experience.
• End-User Guides: Develop engaging and informative guides highlighting key features and benefits of the case management application to encourage end-user adoption.
• Application Mastery: Gain a thorough understanding of the case management application, including its features, functionalities, and benefits.
• Establishes metrics to use to evaluate training effectiveness.
• Conduct Training Sessions: Facilitate in-person and virtual training sessions for end-users, providing hands-on guidance and support.
• User Support: Offer ongoing support and assistance to users during application rollout and updates to ensure smooth adoption and integration of the application.
• Proactive Support: Anticipate potential challenges and provide solutions before issues escalate, ensuring a smooth customer experience.
• Feedback Collection: Gather feedback from training sessions and user interactions to continuously improve training materials and strategies.
• Relationship Management: Develop and maintain strong relationships with customers, regularly checking in to understand their needs and gather feedback.
• Marketing the Application: Collaborate with internal stakeholders to develop strategies and materials that effectively market the case management application to organizational bureaus.

What you'll need to succeed:

• Active Secret Clearance.
• Minimum of 3-5 years of experience in training, instructional design, or a related field, preferably within a governmental or large organizational context.
• Must be on-site 2 days per week in downtown DC.
• Strong understanding of instructional design models (e.g., ADDIE, SAM) and adult learning principles.
• -Proficiency in creating training materials using various tools (e.g., Microsoft Office Suite, Adobe Captivate, Camtasia) and familiarity with case management systems.
• Experience conducting skill assessments and collecting input to identify training or development needs, goals, gaps, and requirements.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Ability to quickly learn new technologies and adapt training methods to suit different audiences and learning styles.
• Strong interpersonal skills with the ability to work collaboratively with diverse groups of stakeholders and end-users.
• Effective time management skills with the ability to manage multiple tasks and meet deadlines.