Admissions Assistant I/II-Part Time

Title: Admissions Assistant I/II-Part Time

Department: Admissions

Campus Location: Arnold/Main Campus

Salary Range: $17,239-$23,566

Work Mode: This position requires regular in-person presence on campus and at alternative locations, depending on class schedule and other assigned duties.

Hours Per Week:20

Work Schedule:

Position Type:Part-Time Staff, Non-Exempt

Position Summary

The Admissions Assistant provides comprehensive customer service via telephone, email, on-line and in person. The Admissions Assistant regularly communicates with prospective students to provide information on the next steps in the enrollment process and answer questions the student may have about the community college or enrollment process. The Admissions Assistant will call prospective students to provide their next step in the enrollment process and answer questions asked by the student. This position requires initial contact and follow-up through enrollment. The goal is to convert applicants to enrollments.

Anne Arundel Community College (AACC) is committed to enriching the educational experience it offers through the diversity of its faculty, administrators, and staff members. The college seeks to recruit and support a broadly diverse team who will contribute to the college's excellence, diversity of viewpoints and experiences, embrace concepts of equity and inclusiveness, and support the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation.

While we appreciate your interest in employment with Anne Arundel Community College, applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for any position.

In the best interest of the College, only individuals who are residents of Maryland or one of the following states will be eligible for employment at the college: Delaware, Pennsylvania, Virginia, West Virginia or the District of Columbia. The college will annually review this restriction and, if appropriate, expand the list of states of employment eligibility.

Pay dates occur on the 7th and 22nd of each month. If those dates fall on a weekend, the pay date occurs on the Friday prior to the 7th and 22nd. As an employee of the college, you are eligible for a comprehensive benefits package.

Job Duties and Responsibilities

Making phone calls to prospective students to inform them of the next steps in the enrollment process. Taking detailed notes on each phone call in Ellucian Recruit to provide other staff members who speak with the student to know what was previously said.

Responding to emails from prospective students providing detailed and comprehensive answers.

Provide tours of campus to prospective students and their families when necessary

Help the front desk with answering phone calls to the admissions phone number and sit at the front desk if needed.

Participate in a plan of professional development in order to stay current regarding best practices for profession, to have an understanding of current academic and career program offerings, requirements and school policies. Maintain positive professional networks for positive outcomes during conflict resolution and troubleshooting.

Service to college: Serve on committees as assigned.

Required Qualifications:

High school diploma or equivalent

Minimum of six months of relevant experience.

Strong customer service skills are required.

Strong interpersonal, written, and oral communication skills.

Ability to deal tactfully and effectively with students, faculty, administrators, government agencies, business/industry representatives, community organizations, and the general public.

Ability to work in a structured setting with established goals, procedures, and policies.

Problem-solving abilities and conflict-resolution skills.

Preferred Qualifications:

Associate's degree preferred.

Experience in a higher education environment, either as a student or in a professional capacity, with an understanding of admissions and student services preferred.