Services Delivery Manager

Services Delivery Manager

We are seeking a highly skilled and experienced Executive Tech Support Lead Technician to join our team. This role requires a balance of technical expertise, interpersonal skills, and a commitment to providing top-notch support. The technician will provide comprehensive technology support both remotely and in person to the "C-suite" executives, while also leading and mentoring a team of technicians. This support includes a broad scope of mobile, desktop, laptop, remote access, collaboration platforms, and A/V technologies used to conduct daily business.

Location: This role is fully onsite in Newport Beach, CA

Insight at a Glance

• 14,000+ engaged teammates globally
• #20on Fortune's World'sBest Workplaces list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As a Services Delivery Manager you will lead and mentor a team of technicians, fostering a collaborative and high-performing work environment. We will count on you to provide personalized, white-glove technical support to senior executives, ensuring prompt resolution to their IT issues and concerns. Along the way, you will get to:

• Guide executives through systems configuration, troubleshooting, and maintenance both remotely and in person.
• Build and maintain strong client relationships, ensuring their technology needs are met and exceeded.
• Develop and implement best practices for technical support and maintenance.
• Respond to tech inquiries via email, online chats, over the phone, or in person.
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we're looking for

• Leadership experience, with a proven track record of mentoring and guiding a team of technicians.

• Proven experience working as an IT help desk technician or in a similar customer support role.

• At least 3 years supporting Microsoft Desktop/Laptops, Apple technologies devices, and network connectivity.

• 3+ years working in support of desk side services with a specific focus on supporting executive levels and their assistants.

What you can expect
We're legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location-even an international destination-for up to 30 consecutive calendar days per year.
• Access to 11 thriving and diverse Teammate Resource Groups

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

The base salary range for this position is typically $100,000 to $125,000 with additional bonus and benefits available. However, compensation decisions are dependent on the facts and circumstances of each case, including experience and location, and we will also consider candidates outside of this range as necessary.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don't feel like your skills are a perfect match - we still want to hear from you!