PAS Operations Lead

Salem Hospital
United States, Massachusetts, Salem
81 Highland Avenue (Show on map)
Feb 12, 2025
Summary Responsible for leading the daily operations of patient access services, including patient registration, scheduling, insurance verification, pre-certification, and financial counseling. This role focuses on ensuring efficient and accurate patient flow, optimizing revenue cycle processes, and delivering a high level of customer service. Does this position require Patient Care? No Essential Functions -Lead daily operations of the PAS team, including patient registration, scheduling, insurance verification, and pre-certification processes. -Ensure timely and accurate collection of patient demographic, insurance, and financial information to support efficient patient access and revenue cycle processes. -Oversee huddles, provide daily assignments and direction to staff, and assist with day-to-day questions from staff. -Monitor and optimize workflows to ensure effective patient flow, minimize wait times, and enhance the overall patient experience. -Collaborate with clinical departments, financial services, and revenue cycle teams to ensure seamless coordination of patient access processes. -Serve as a liaison between PAS, clinical staff, and administration to address issues, resolve conflicts, and implement improvements. -Ensure that PAS staff provide exceptional customer service and effectively address patient inquiries, concerns, and complaints. -Work with the patient advocacy team to resolve complex patient issues and ensure a positive patient experience. Education High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Experience Experience in patient access services, healthcare operations, or revenue cycle management 2-3 years required and Experience in a leadership or mentorship role 1-2 years preferred Knowledge, Skills and Abilities - Proven leadership experience, including managing teams and driving performance improvement. - Strong knowledge of patient access processes, revenue cycle management, insurance verification, and regulatory compliance. - Experience with electronic health record (EHR) systems, patient scheduling, and registration software. - Excellent communication, leadership, problem-solving, and organizational skills. - Ability to work in a fast-paced environment and manage multiple priorities effectively. Physical Requirements Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) North Shore Medical Center, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.