Tech Central Intern

SRS Distribution, a wholly owned subsidiary of The Home Depot, currently operates under a family of distinct local brands encompassing more than 760 locations across 47 states. For more information, visit www.srsdistribution.com.

What you'll Learn:

The intern will gain practical hands-on experience troubleshooting hardware and software for a variety of users. You'll deepen your understanding of Active Directory user and device management, and gain skills in standardized hardware and software deployment. The position will also develop your ability to explain technical concepts to both technical and non-technical audiences, manage customer expectations, and remain calm under pressure. You'll learn to prioritize, manage your workload, and meet deadlines within SLAs. The role fosters both independent work and collaborative teamwork and provides exposure to IT support best practices and procedures.

Internship Overview:

• 10 -12-week program beginning May 2025

• Full-time 40hrs/week; M-F schedule

• Competitive Hourly Pay

Where you'll work:

• This is an Onsite position. Our corporate office is located 7440 S. Hwy 121 McKinney, TX 75070

What you'll Do:

This internship focuses on providing first-tier technical support to end-users across all company locations (corporate, branch, and remote).

The intern will troubleshoot hardware and software issues, manage Active Directory accounts, support audio-visual equipment, and deploy hardware and software. Major responsibilities include delivering first-tier support via various communication channels like ITSM tools, email, chat, and phone; troubleshooting and resolving hardware and software issues; performing Active Directory user and device maintenance; and providing in-person technical assistance through a Tech Lounge. The role also encompasses deploying hardware and software according to established standards and supporting audio-visual equipment, multimedia technology, and video conferencing.

What we look for:

• Knowledge of hardware, software, Active Directory, audio-visual equipment, and troubleshooting skills.

• Diagnosing and resolving technical issues, escalating when necessary, and finding effective solutions.

• Clearly communicating technical information to both technical and non-technical audiences, both verbally and in writing.

• Prioritizing tasks, managing workload, and meeting deadlines within SLAs.

• Taking ownership of tasks, following through, and adhering to established procedures.

Intern Program Requirements:

• Ability to provide unofficial transcript

• Actively in University, obtaining a Bachelors or master's degree in business, Computer Science, Statistics, Engineering or a related field by Spring 2026. GPA of 3.2 or above.

• Candidates who have a valid driver's license, satisfactory driving record, reliable transportation, are authorized to work for any employer without sponsorship in the US and will pass criminal and driving background check with a pre-employment drug test will be considered.

• Proven team involvement and leadership skills in school and at work

• Personable people who have built strong and lasting relationships with others.

• Solid computer, strategy, communication, organization, and time management skills