Regional Operations Manager

Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company's achievement as well.

A Centier Associate is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results.

What are our values? Our Corporate values are Caring, Loyalty, Integrity, Friendship, Fun....who wouldn't want to work for an AWARD-WINNING companythat's built on these pillars?

What about the perks? Access to our Marathon Health Clinics which provide FREE visits & prescriptions, Generous Paid Time Off benefit, Tuition Reimbursement, 401K match, Associate Stock Ownership Plan, Daycare Reimbursement, FREE Onsite Fitness Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, Career Growth, Work/Life Balance, AND MORE.

**This position will be working to support all branches within the Greater Lafayette/Greater Indianapolis areas.**

Supervisory Duties: Provide ongoing operational support to assigned branches and Regional Sales Managers to enhance and ensure branch operational soundness.

Summary: The Regional Operations Manager is accountable for overseeing the branch operations of assigned branches. The Regional Operations Manager is responsible for ensuring that a high level of work quality is being maintained throughout the assigned branches to achieve the highest standards of operational excellence. Along with the Regional Sales Manager, the Regional Operations Manager will ensure that the branches are following Retail Operations policies and procedures and assist in holding the branch teams accountable for following all policies and procedures. The Regional Operations Manager will be the point of contact for any exceptions needed from standard document procedures and offer phone and in-branch support for all branch associates within the branches they support. This role requires strong relationship skills, effective communication/presentation abilities and strong operational performance in addition to maximizing the operational performance of each branch team to enrich lives for an even better tomorrow.

Essential Duties:

• Develop and deliver regular and consistent operational coaching to all new and existing associates as determined within the assigned branches.
• Provide in-branch operational training and development of new Branch Managers and Assistant Branch Managers in the assigned branches.
• Work closely with Regional Sales Managers for the assigned branches to understand needs and branch priorities. Create a regular meeting cadence to review progress and discuss any upcoming change to ensure alignment.
• Develop and maintain a solid understanding of retail banking policies, practices and standard operational procedures and stay current as changes occur.
• Ensure bank policies and standard operational procedures are consistently and uniformly applied throughout the assigned branches.
• Prepare and distribute monthly operations communication to the assigned branches using standard documented procedures or reinforcing prior communications for reminder.
• Provide Regional level approval for exceptions to standards and other processes as needed; including, but not limited to NSFs, large wire and phone wire approvals, fee waivers, and fee reversals.
• Review operational policies and procedures as needed and bring recommended changes to Retail Operations.
• Assist the Regional Sales Managers in the preparation of Branch Manager meetings and discuss any operational topics. Engage Retail Operations for content to support operational items.
• Develop a strong relationship with Retail Operations team to deliver exceptional operational synergy across all branches.
• Support all operational changes and ensure understanding and implementation occurs within the assigned branches and provide support to help integrate the changes.
• Provide operational branch support of items/issues identified by Fraud Operations and FIU within assigned locations
• Complete Regional Audits of all assigned branches and hold a meeting over any audit findings with branch management; share any critical finding with Regional Sales Manager.
• Complete Mock Audits as needed within the assigned branches to ensure adequate operational controls are in place as needed or whenever there is a managerial change within a branch.
• Prepare and present responses to Audit department findings to the Audit Department for board meetings.
• Ensure completion of annual and new/transfer associate procedure reviews.
• Provide project/new initiative support for Retail Operations as assigned.
• Work with Regional AA's to review monthly Branch Internal Control Reports (BICR) and coach branch teams to continued operational success.
• In the unfortunate event of a branch robbery, be onsite as quickly as possible to provide support and count down the branch to verify losses.
• Assist in opening new branches, including assistance with various systems testing (teller, new accounts, cash advance, Card@Once), branch funding, regulatory postings, and general organization to ensure successful opening.
• Assist in the closing of existing branches, including assistance with record retention, final shipment, and any additional operational items to ensure successful closure.
• Ensure operational policies and procedures complement an exceptional client experience.
• Conduct Cash Level reviews of assigned locations and work with branches on maintaining proper limits.
• Review teller and account accuracy reports with associates to increase awareness and establish accountability.
• Engage in personal development activities such as Workday Learning courses and internal/external training, seminars and trade related publications to assist in career growth and development.
• Be an ambassador for the Bank; promote the Bank by attending volunteer events, participating on teams and special projects as needed.
• Lead and motivate based on Centier's Mission, Essentials of Excellence, and Values.
• Use independent judgement and safe and sound decision making to limit risk to both clients and the bank.

Other Duties:

• The position duties outlined above are not meant to be construed as all encompassing. Other duties and qualifications may be required and/or assigned as necessary.

Skills and Experience:

• Working knowledge of PC (MS Windows and Office products).
• Ability to work through associate and client concerns by listening, using critical thinking skills to work through all options, and respond appropriately.
• Excellent verbal and written communication skills.
• High attention to detail to ensure accuracy.
• Ability to manage multiple bank initiatives simultaneously.
• Ability to quickly adapt to new technology, system conversions and software rollouts while supporting and holding your team accountable to successful implementation.
• Demonstrates strong interpersonal, verbal, and written communication skills.
• Proven ability to work within and develop a team environment.
• Availability to work evenings, some weekends and flexibility to travel across assigned region footprint as needed.
• Comprehension of overall banking policies and procedures to include front line, new account, consumer and business credit transactions.
• Working knowledge of banking regulations and laws.
• Works in cooperation with all line of business partners for the benefit of the company.
• Effectively deals with change, comfortably makes appropriate risk-based decisions based on the knowledge at hand and has the ability to move on if circumstances dictate.

Qualifications:

• Bachelor's degree in business, finance or other related areas.

• 10+ years of bank operations and/or branch management experience.
• Extensive travel is required in this position. The individual must provide their own transportation and have the ability to travel daily to branches within the assigned region(s).

What do I do now?

• Apply with us!
• Refer this opening to others!

Disability Accommodation Statement
Centier Bank is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If you need an accommodation due to a disability to use our online system to apply for a position at Centier Bank, please call us at 219-755-6160 or send us an email at hrcareers@centier.com.

Equal Opportunity Employer: Disability/Veteran
Centier Bankis proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.