Technical Application Specialist | ECM

Epicor
United States, Pennsylvania, Bensalem
Feb 11, 2025
Transform your technical expertise and customer service skills into impactful solutions! As a Technical Application Specialist, you will provide exceptional support to field consultants and external customers via phone, email, and chat. You will be responsible for ensuring user issues are resolved efficiently. We are seeking applicants with strong problem-solving abilities, excellent interpersonal skills, and a passion for continuous learning. What will you be doing: Act as a diagnostic technician, analyzing and resolving application issues. Provide exceptional application support independently and collaboratively within a team environment. Attend ongoing training sessions to enhance technical and application knowledge. Perform other related tasks as assigned. What you will likely bring: 3 years of customer service experience, preferably in a call center environment. Windows Server and application diagnostic and support skills. Detail-oriented with strong problem-solving abilities. Proven ability to troubleshoot and resolve technical concepts within software packages. Excellent interpersonal skills and technical product knowledge. What could set you apart: Proven ability to troubleshoot and resolve financial concepts within software packages. ERP software experience, with preference for Epicor 9, Vantage, or Vista. 2-3 years of financial business flow knowledge, including: Accounts Receivable (AR), Accounts Payable (AP), and General Ledger (GL). Inventory and Work In Process management. Financial reporting and statements. General Ledger account reconciliation. Job costing and fixed assets. Multi-company consolidations. #LI-MB1 #LI-HYBRID About Epicor At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We're Proactive, Proud, Partners. Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless. We are an equal-opportunity employer. Recruiter: Mouy Bun