Sr Client Representative - Seattle
Promega Corporation | |
United States, Washington, Seattle | |
Feb 05, 2025 | |
Job Description
JOB OBJECTIVE: Sales role with primary responsibilities covering the management of reactive accounts, with a select number of proactive strategic accounts for development purposes. Activities will include mentorship, as well as participating in Branch-specific activities (Customer Touchpoints and, to a lesser extent, Strategy Development) as mutually defined with the Regional/Associate Manager). Reactive account coverage will entail providing the customer with the appropriate technical and sales help within a timely manner, whereas Strategic Account coverage will entail a proactive approach that will require the development of a Strategic Plan and building strong relationships within assigned accounts. There will also be the expectation to develop independent strategies (pricing rationale) at the account level (PDP/Contracts) and contact level (Opportunities). Time-management will be essential as this role involves a high volume of customer interactions. CORE DUTIES: 1. Sales Behaviors: * Reactive Accounts: Respond to customer requests in a timely manner and leverages the appropriate overlays (Tech Serv, North American Marketing (NAM), Cust Serv, Field Support Scientist (FSS), Global Clinical Collaborations Manager (GCCM), Clinical Account Consultant (CAC), Strategic Collaborations Management Team (SCMT), Strategic Product Manager (SPM), Strategic Business Unit (SBU), Elite Access, R&D etc.) as necessary to ensure customer satisfaction. Leverage Helix where appropriate. 2. Sales Tools (Outlook/CRM/PowerBI/LinkedIn/Showpad): * Effectively communicate with customers by ensuring emails are thoughtful, proofread and professional. 3. Branch Initiatives: 5. Continuous Improvement 6. Understands and complies with ethical, legal and regulatory requirements applicable to our business. 7. Demonstrates inclusion through their own words and actions and is accountable for a safe workspace. Acts with kindness, curiosity and respect for others. 8. Embracing and being open to incorporating Promega's 6 Emotional & Social Intelligence (ESI) core principles in daily work. 9. Understands and complies with ethical, legal and regulatory requirements applicable to our business. KEY QUALIFICATIONS: 1. Minimum B.S.or B.A. (M.S./Ph.D. preferred) in Life Sciences with a focus on hands-on laboratory experience in Molecular Biology, Cell Biology and/or Protein Biochemistry. 2. Minimum 2+ years of experience as a Client Representative, or equivalent. 3. Strives to incorporate the Core Emotional Social Intelligence (ESI) Principles in their position (Check in with yourself, Listen with empathy, Enhance self-esteem, Look for the good, with discernment, encourage diverse perspectives and Use courage and compassion to say what needs to be said). 4. Flexible in handling change, meeting a standard of excellence, persistent in pursuing goals despite obstacles and setbacks. Self-awareness of how behaviors can affect our colleagues. Keeping disruptive emotions and impulses in check, sensing other's feelings and perspectives to advocate and voice opinions and viewpoints appropriately within and outside Promega. 5. Independently motivated and works well with others. 6. Excellent communication skills (oral/written). 7. Excellent organizational skills. 8. Strong commitment to customer service. Excellent communication, strong analytical and conflict resolution ability. PHYSICAL DEMANDS: 1. Ability to use a computer/Microsoft Office applications. 2. Ability to travel to meetings as needed. At Promega, we value diversity and strive to create an inclusive workplace. We are proud to be an Equal Opportunity Employer, making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected class. |