Inside Sales Manager (Midwest)

About the Role

As an Inside Sales Manager you will be a customer advocate and strengthen existing customer relationships through outbound calls and emails. As a representative of Harman's industry leading Pro AV brands, you will have the opportunity to own the business relationship on selected customer accounts and play a crucial role in driving revenue growth within the Midwest territory. The ideal candidate will have an understanding of professional audio-visual products and solutions, a passion for building strong customer relationships, and the ability to meet and exceed sales targets.

Your Team

This role will report directly to the Director of Sales while working with the Territory Sales Managers and Independent Sales Representatives.

What You Will Do

• Manage CRM opportunities, sales, open service tickets

• Achieve monthly and quarterly sales targets by working with Harman customers, partners, and internal stakeholders and Independent Sales Representatives.

• Identify new business opportunities to expand our customer base, and nurture existing accounts to drive customer loyalty and repeat business.

• Collaborate with cross-functional teams, including pre-sales, post-sales, and technical support, to ensure customer satisfaction and successful project implementations.

• Conduct regular sales forecasting, analysis, and reporting to provide accurate visibility on regional performance.

• Analyze market trends, customer needs, and competitive activities to refine sales strategies and maintain a competitive edge

• Manage the daily open order report

• Perform other duties as assigned

What You Need

• 2-5 years of sales experience, preferably in B2B sales

• Understanding of Pro AV, IT, and/or Collaboration technologies

• Proficiency in using Microsoft Office (Word, Excel, Outlook)

• CRM system knowledge, such as Microsoft Dynamics or Salesforce

• Passion for learning and selling technical solutions

• Customer-centric mindset

• Strong written and oral communication skills

What is Nice to Have

• Associate degree or higher in business management or a related field

• Prior experience in the sale, or support of sale, of Pro AV equipment

• Experience working in a large matrix organization with diverse teams and cultures

What Makes You Eligible

• This role is eligible to work remotely full-time with option to work out of the Northridge, CA or Richardson, TX office locations

• Travel 5% is required (once a quarter)

• Successfully complete a background investigation and drug screen as a condition of employment

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