Account Manager - General Line

Job Title:
Account Manager, General Line
Location:
Menomonee Falls/Madison/Janesville, Milwaukee, WI. - Remote in Territory

About Us:

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview:

Our Ingersoll Rand's Compression Systems and Services Customer Center is hiring a General Line Account Manager to join their team. In this role, you will be responsible for driving the Customer Center equipment sales and service activity for a specific territory. Traveling in a defined geographic area, this includes quoting, strategizing, prospecting, and developing relationships to achieve revenue targets, maximize profits, increase market share and maintain customer loyalty while achieving organizational goals. The position is a unique blend of supporting a major distributor and selling direct to customers.

Responsibilities:

• Generate Revenue - Responsible for generating sales of equipment, service contracts, and service offerings with our direct end users and partners selling to a defined customer base within a geographic area. Develop existing customer base and secure new, competitive accounts to expand IR presence in the market. Provide and design compressed air solutions to fulfill industrial customer needs. Products include compressed air equipment, accessories, turnkey installations, service contracts, parts, service, rental equipment and energy audits. Keep current with all product knowledge, industry standards and training needed. Execute strategy for continuous improvement and exceeding customer satisfaction. Achieve all assigned sales targets.
  
  
• Develop People Capabilities - Provide selling skills and product/services training for dealer sales personnel (as required) as well as personnel within customer center. Partner with services team to best understand products and services and satisfy and anticipate customers' needs.
  
  
• Manage Cash - Ensure that all orders obtained are error-free with correct customer documentation. Ensure resolution of all customer disputes. Manage all costs associated with selling efforts, including travel and entertainment expenditures.
  
  
• Ensure adherence to safety rules (vehicle safety, customer site safety) in the field, as well as in the customer center.
  
  
• Earn Customer loyalty by collaborating cross functionally. Leverage best support for customers by partnering with service team to help troubleshoot customer issues or offer unique solutions.
  
  
• Maintain Customer Relationship Management database including face-to-face customer interactions, assets, agreements, contacts, and opportunities in order management system. Record order follow-up activities (e.g. delivery), reporting requirements (email) and database requirements. Provide feedback on market conditions. Responsible for driving and tracking sales pipeline of all account activity and daily reporting.
  
  

Requirements:

• 5+ years' of industry or sales experience
  
  

Core Competencies:

• Excellent relationship-building and interpersonal skills, including verbal, written and presentation communication skills.
  
  
• Establishes and builds solid relationships with customers, key institutions and team members
  
  
• Honest, self-motivated and team oriented.
  
  
• Able to work within a team environment and independently.
  
  
• Mechanical and electrical expertise required.
  
  
• Ability to assess customer needs, analyze and interpret, perform basic equipment performance calculations, and to recommend technical solutions
  
  
• Tech savvy; knowledge of Salesforce preferred
  
  
• Proven business and sales acumen, including the ability to prospect accounts, effectively navigate within a customer organization, value sell, and win competitive accounts
  
  
• Must have excellent prioritization and time management skills
  
  

Preferences:

• Bachelor's degree in engineering, engineering technology, business or equivalent
  
  
• Knowledge of Salesforce
  
  

Travel & Work Arrangements/Requirements:

• Regional travel to customer sites is required within assigned geographic territory.
  
  
• Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to:
  
  
  • DUI in the previous 5 years
    
    
  • Hit & Run
    
    
  • License Suspension
    
    
  • Reckless/Careless Driving
    
    
  • Multiple smaller infractions or preventable collisions in the previous 3 years.
    
    
  
  
  
  

What we Offer:

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.