Patient Navigator

PED FLIGHT Program

Full Time

83632BR

Job Summary

The Patient Navigator for the Family Integrated health Care Transitions (FLIGHT) Program serves as a non-clinical resource and liaison for patients and their families and assists with navigating all aspects of the healthcare system. Provides non-clinical education in regards to treatment and liaisons with the patients clinical service providers to address specific concerns. May have in-depth specialty expertise and focus. The Patient Navigator is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts. S/he provides individualized assistance and support to patients, serve as a resource and advocate for pediatric patients and families. In addition, s/he provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.

The position requires self-initiative, as well as exceptional social skills and emotional intelligence in order to support patients with a wide variety of needs and the ability to effectively communicate with faculty and staff throughout the clinical enterprise. This position is a vital and integral part of the patient-centric case mission and direct patient education efforts for complex patients. The goal is to ensure patients have full, equitable, and convenient access to the clinical services they require and to the health education needed to make informed decisions about their care. This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency and transitions across settings.

The Patient Navigator is responsible for the maintenance of all routine clerical operations and communications. S/he adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times. The Patient Navigator is a team player who works closely with others and who is flexible in dealing with the changing priorities. S/he is a self-reliant individual who synthesizes his/her knowledge of practice operations in order to problem-solve, prioritize and facilitate complex transactions in the course of his/her daily activities. S/he will play a key role in ensuring that accurate and actionable data is reported to both internal and external stakeholders. Through analysis and collaboration with analytic and clinical teams, the Patient Navigator will help to demonstrate UCSF's ability to improve population health clinical outcomes and healthcare utilization.

he final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $55,200 - $95,900 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

FLIGHT Clinic- FLIGHT stands for FamiLy InteGrated Healthcare Transitions. This is a complex care and care coordination program. FLIGHT supports medically complex, technology dependent children and their families in their transition home from the hospital as well as to provide continued outpatient follow up at home. For this patient population, the Admin Officer 2 is first point of contact and provides individualized assistance and support to patients, serve as a resource and advocate for pediatric patients and families.

Required Qualifications

• Bachelor's degree in related area and / or equivalent experience / training.
• Strong knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations. Knowledge of Medical Terminology. Strong knowledge of data collection, compilation, and analytical techniques.
• Strong skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance. In-depth knowledge of the organization and how to get issues resolved.
• Strong interpersonal and customer service skills. Ability to communicate and resolve issues effectively with a diverse population of patients, staff and physicians.
• Excellent analytical and problem-solving skills. Ability to develop solutions and recommend changes and follow through with implementation.
• Excellent written and verbal communication skills.
• Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area.

Preferred Qualifications

Bi-lingual or multi-lingual capability (Spanish, Cantonese, Russian)

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Health

Job Code and Payroll Title

004198 PAT NAVGTR NON-CLIN 3

Job Category

Administrative Support

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

Mission Bay (SF)

Work Style

Fully On-Site

Shift

Days

Shift Length

8 Hours

Additional Shift Details

Monday - Friday