Program Manager- Program Manager- Hemophilia Treatment Center (HTC)

The Program Manager will participate to plan, implement, manage and evaluate service/department activities for Children's National Medical Center in accordance with accepted national standards and administrative policies.

Minimum Education
Bachelor's Degree (Required) Or Relevant experience beyond the minimum required work experience may substitute for the educational requirement on a 1-to-1 ratio ( i.e. one year of relevant work experience equals one year of required education)
Master's Degree (Preferred)

Minimum Work Experience
5 years of related experience (Required)

Functional Accountabilities
Program Management & Development

• Assist in development, implementation and evaluation of services, programs, policies and procedures, and performance standards to

• achieve goals.

• Assist in the development, evaluation and implementation of new ventures, services and partnerships.

• Create project plans with milestones, deliverables, and accountability assignments.

• Implement strategic initiatives through management of day to day program operations; troubleshoot operational issues and develop action plans to resolve.

• Collaborate on significant operational/issues/barriers.

Budget and Financial Management

• Prepare documentation and projections to support the operating and capital budget planning process.

• Evaluate and recommend purchase of new equipment needed to maximize productivity and quality of care.

• Implement actions to facilitate meeting budget requirements and administer programs within budgetary guidelines.

• Monitor monthly performance reports and budget variances and resolve discrepancies as needed.

• Evaluate reimbursement and denial trends and develop and implement action plans to address issues.

Business Acumen and Managing Results

• Understand key financial and budgetary principles and apply and incorporate them into management planning and decision making.

• Understand organization's business environment (e.g. regulatory bodies, strategic alliances, community partnerships, etc.).

• Develop and continually monitor budgets, fiscal performance and resource allocation.

• Anticipate future strategic, operational and financial trends and consequences in the market place.

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Organizational Accountabilities
Change Management

• Energize stakeholders and sustain commitment to change in approaches, processes and strategies.

• Maintain a positive environment during the course of change, remaining alert to issues.

• Use analysis, judgment, and experience to identify the root causes of problems and develop appropriate strategies to resolve.

Organizational Commitment/Identification

• Partner in the mission and upholds the core principles of the organization

• Committed to diversity and recognizes value of cultural ethnic differences

• Demonstrate personal and professional integrity

• Maintain confidentiality at all times

Customer Service

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Organizational Accountabilities (Staff)
Organizational Commitment/Identification
Teamwork/Communication
Performance Improvement/Problem-solving
Cost Management/Financial Responsibility
Safety