Greeter - Valet

The Greeter - Valet is responsible for exemplifying excellent customer service towards patients, families, staff, and visitors, including safely parking patient's vehicles.

Job Relationships

Reports to the Facilities Supervisor

Principal Responsibilities

• Communicate clearly, distinctly and accurately to patients, employees, transport services, vendors and guests.
• Provide service excellence by exceeding the needs of every person who enters Springfield Clinic.
• Keep lobby clean and safe, including wheelchairs.
• Observe vehicles dropping off and picking up patients in the patient drop off zone and respond appropriately.
• Assist and ensure safe transfer of patients to and from wheelchairs and vehicles.
• Provide courteous wheelchair transportation for all Springfield Clinic patients.
• Promptly respond to patient requests for transport and transfer assistance.
• Exemplify excellent customer service towards patients, families, staff, and visitors.
• Provide assistance to all patients if need arises.
• Meet and greet all patients and guests in a friendly and courteous manner.
• Comply with the Springfield Clinic incident reporting policy and procedures.
• Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
• Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
• Perform other job duties as assigned.

Education/Experience

• High School graduate or GED required.

Licenses/Certificates

• Must maintain valid Illinois driver's license and provide Springfield Clinic's insurance carrier with an acceptable motor vehicle report.

Knowledge, Skills and Abilities

• Able to stand and walk continuously.
• Excellent communication and customer service skills.
• Able to transfer patients to and from wheelchairs weighing >300lbs.
• Able to push patients weighing >300lbs in a wheelchair.
• Ability to push, pull, bend, and lift.

Working Environment

• Fast paced and physically challenging
• Exposure to outside elements, including wet and/or humid conditions and extreme cold and heat
• Physical requirements include use of hands and fingers for fine and gross manipulation, stooping, kneeling, crouching, and climbing.
• Exposure to outside elements, including wet and/or humid conditions and extreme cold and heat.
• Driving, sitting, standing and walking.

PHI/Privacy Level

• HIPAA4