Technical Account Manager - Remote

What you will do

As a Technical Account Manager you will understand your client's business requirements in each project and discover technical needs to provide a complete solution for their implementation success. You will also collaborate closely with your team: internal project managers, implementation consultants, and other cross-function departments making our customer's success a priority.

How you will do it

• Become an expert in software solutions.

• Report progress and updates to the client and your internal teams, regularly.

• Provide technical collaboration and support with customers' IT- implementation staff to achieve a successful deployment and adoption of our products.

• Be a subject matter expert on implementation methodology and provide this expertise on all your engagements.

• General product configuration.

• Create/update reports.

• Create/update integrations.

• Bulk loading of data.

• Create/update workflows.

• Overcome client and internal obstacles to complete tasks.

• Mentor your client in the adoption of best practices for our product's success.

• Identify opportunities to position other service offerings.

• Support your team in mentoring new Technical Account Manager teammates

What we look for

• 3+ years of strong/professional consulting experience in software installation

• Knowledge of SQL databases, and Windows servers.

• Passion for customer service and understanding that their success is directly tied to our product and company success.

• Ability to provide effective communications to both colleagues and customers.

• Provide clarity on the technical aspects of an installation, for those non-technical.

• Proven experience in business analysis and requirements gathering; having the innate ability to focus on customer's needs early to mitigate potential implementation roadblocks.

• Bring the team together for the success of the project.

• Previous experience in conflict management and team building.

• Proven ability to ramp on new technology quickly through instruction and self-training.

• Mentor clients in new technologies and processes, for successful product adoption.

• Prior experience in:

  • Internet Information Services

  • Client Management

  • Microsoft SQL Server

  • Creating SQL Scripts (Microsoft)

  • Data migration experience

  • Experience with SAML authentication

  • Software Installation