Transportation Team Lead - THD - 2nd Shift

Transportation Team Lead - THD - 2nd Shift 3pm-11pm

Duties and Responsibilities:

• Works closely with operations leadership, customers, and freight carriers in the shipping and retrieval of freight to and from Home Depot's rapid deployment centers.
• Resolves any corrections to shipping documents and loads in transit.
• Communicates with freight carriers on lost freight, miss routed, and damaged freight.
• Oversee shipment coordination and routing per customer requirements.
• Coordinate pickups with carrier and guarantee all loads have a scheduled appointment.
• Ensure that customer problems are researched and corrected in a timely manner.
• Ensure all shipping documents, BOL's, commercial invoice, etc. are properly prepared
• Stay current with various regulations including those related to hazardous shipments and freight classifications.

Transportation Department Specific:

• Acts as support/backup to THD Supervisor
• Support THD by editing Commercial Invoices and creating itemized detailed documents so shipments clear customs
• Reviews expedited shipment requests for emergency and special orders.
• Review and investigate discrepancy with shipments.
• Ensure correct freight terms are marked on BOL's.
• Execute OBDC Admin request as needed
• Supports and coordinates all THD event shipping documents to be complete and ready prior to the shipping date.

THD Department Specific:

• Create and release load plans in High Jump
• Maintain daily shipment department scoreboard
• Greet drivers when they pick up the load
• Maintain pickup logs for trucks
• Works closely with order management and picking operations to ensure shipments are completed and paperwork can be done.

Physical Demands

• Sitting for long periods of time
• Repetitive motion
• Able to work in various temperature conditions
• May be in a general office environment
• May need to travel to different buildings in the area as needed

Education and Experience Requirements

• High School or GED diploma required
• Minimum of 3 years of customer service experience
• Minimum of 3 years of experience in a transportation/scheduling role within a distribution or warehouse facility
• Working knowledge of Microsoft Office (MS Excel & Outlook required)
• Strong interpersonal and communication skills, both written and verbal
• Good analytical and problem-solving skills
• Ability to motivate and lead a team
• Ability to prioritize work and plan ahead