Office IT Solution Advisor

McKinsey & Company
parental leave, paid time off
United States, New York, New York
Jan 28, 2025
Technology & Digital Office IT Solution Advisor Job ID: 94637 Do you want to work on complex and pressing challenges-the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? If this sounds like you, you've come to the right place. Who You'll Work With The ITSAis a trusted advisor with office colleagues and with the wider IT service teams and is part of providingtools and services that meet customer and location needs. You will rovide end-to-end customer experience through delivering support, building awareness and improving adoption, bypromoting firm tools, solutions and services. Your impact within our firm We are seeking a dedicated professional to ensure the functionality of office technology, including meeting rooms and infrastructure, to deliver a positive customer experience. The role involves problem-solving device and office technology issues by collaborating with Tech Ecosystem teams to find optimal solutions, ensuring world-class customer service. You will deliver technical product and technology awareness, educating users on new technology to ensure successful adoption of tools and services. You will proactively connect with colleagues to listen and understand their usage of technology, providing just-in-time solutions and advice while collecting and documenting insights. You will take ownership of situations and incidents, supporting end-to-end resolution. You will conduct technology orientation for new hires, ensuring they can effectively use their devices from day one. You will support office technology change and innovation by identifying the needs of the office and its colleagues, acting as a bridge to product teams to improve IT products and services to be more customer-centric. Additionally, you will assist in office technology and solution implementations and contribute to local, regional, or global initiatives. Occasional travel to other locations and events to deliver technology assistance and awareness programs is required. A commitment to continuous self-development, staying up to date with Firm tools, team best practices, and industry trends is essential. You will also regularly conduct stock taking and accurately update asset management systems to ensure all assets are accounted for. Your qualifications and skills University / high school degree, or equivalent experience in IT 2+ years of experience in IT Services, IT support or IT Business Analysis Good Tech skills MacOS, Windows, Office packages and other collaboration and productivity platforms, such as Slack, ServiceNow and Zoom Great problem-solving skills. Ability to break down and solve technical problems, involving others if necessary Excellent communication and collaboration skills, with the ability to work effectively in a team and foster an inclusive environment Strong customer service orientation with a keen sense of urgency, capable of prioritizing customer needs and providing timely solutions Relationship and network building, with the ability to work closely with global teams and internal clients Capability to drive an independent workstream in the context of day-to-day operations and team projects Demonstrated knowledge or certification in Agile/ SCRUM is a plus Please review the additional requirements regarding essential job functions of McKinsey colleagues. Apply Now Apply Later FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law. Certain US jurisdictions require McKinsey & Company to include a reasonable estimate of the salary for this role. For new joiners for this role in the United States, including all office locations where the job may be performed, a reasonable estimated range is $81,800 - $102,300 USD -to help you understand what you can expect. This reflects our best estimate of the lowest to highest [salary/hourly wages] for this role at the time of this posting, ensuring you have a clear picture right from the start, though it's important to remember that actual salaries may vary. Factors like your office location, your unique blend of experience and skills, start date and our current organizational needs all play a part in determining the final figure. Certain roles are also eligible for bonuses, subject to McKinsey's discretion and based on factors such as individual and/or organizational performance. Additionally, we provide a comprehensive benefits package that reflects our commitment to the wellness of our colleagues and their families. This includes medical, mental health, dental and vision coverage, telemedicine services, life, accident and disability insurance, parental leave and family planning benefits, caregiving resources, a generous retirement contributions program, financial guidance, and paid time off. FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites. Job Skill Group - CSSA Job Skill Code - ITS - Office IT Solution Advisor Function - Technology Industry - Post to LinkedIn - #LI-DNI Posted to LinkedIn Date - LinkedIn Posting City - LinkedIn Posting State/Province - LinkedIn Posting Country - LinkedIn Job Title - Office IT Solution Advisor LinkedIn Function - LinkedIn Industry - LinkedIn Seniority Level -