Program Manager - Dental Education (Grant Funded)

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Department

Job Summary

The Program Manager of Dental Education (PMDE) is a key member of the ACS (Ambulatory Care Services) Dental Team at Denver Health and has shared accountability for achieving the organization's mission, vision, strategy, and objectives.

The PMDE oversees the Denver Health Dental Assistant Training Program (DHDATP). This individual will play a key role in delivering high-quality education to students enrolled in the DHDATP. The PDME will aid in teaching students the necessary clinical, operational, and administrative skills required in the dental assisting field, following the guidelines and standards set by the American Dental Association (ADA), Colorado Department of Regulatory Agency (CO DORA), and other regulatory bodies. This individual is responsible for interviewing, hiring, training, supervising, and verifying all certification requirements for their employees and dental assistant students. This individual is responsible for developing and revising curriculum for the DA training program, evaluating daily lessons, planning, reviewing, and implementing training and education for DA students. They are also responsible for the direct or indirect supervision of employees assigned to their program.

The PMDE has wide authority in supporting enterprise-wide DA clinical operations, collaborates on establishing the policies and procedures that promote DA standardizations, excellent quality patient care, and comply with all regulatory agency standards.

The PMDE routinely collaborates with other DH leaders to ensure proper flow of DA training, compliance, competence, and on-boarding. They will foster DA education, training and standards in the clinics to provide and deliver safe, quality, and compliant dental care to all patients.

Essential Functions:

Education

• Classroom Instruction & Curriculum Implementation - Develop and deliver engaging lessons in the classroom, covering topics such as dental assisting techniques, chairside procedures, infection control, radiology, and dental office operations. Works with DA instructors, DA preceptors and Practice Managers (DA Training Team) in planning daily activities and module materials to meet program objectives.
• Clinical Supervision & Skills Development - In partnership with the DA Training Team supports oversight and instruction in dental clinic settings. Helps to supervise students during clinical rotations, ensuring proper procedures, safety protocols, and infection control measures are followed. Teach lab procedures and techniques, including radiography, chairside assisting, patient seating, and sterilization.
• Student Assessment & Mentorship - Evaluate student progress, including clinical skills, theoretical knowledge, and professional development. Provide constructive feedback to students, offering guidance and support to help them achieve program goals. Conduct regular assessments to ensure competency in core areas of dental assisting. 50%

Management

• Initiates and takes the lead in dental education, collaborations, and partnerships. Directs DA education program from start to completion involving deadlines, milestones, and processes. Obtains guest speakers. Arranges community service experiences and training visits to dental clinics. Develops and evaluates DA education, training, and onboarding. Reinforces dental education polices and standards. Acts as a resource to students and staff for clinical, clerical, operational and administrative questions. Coaches, mentors, councils, disciplines and follows up with employees, DAs, and DA students regarding performance and behavior in a timely, consistent, and fair manner in collaboration with the Dental Leadership to help achieve professional growth and development.25%

Quality, Data Analysis and Reporting

• Manages DA training program using quality, safety, cost-effectiveness, and measurable outcomes as criteria for success. Develops and implements improvement strategies and processes. Establishes the process, timeliness, and methods for collecting, analyzing, and reporting data and performance against metrics. Maintains compliance with Dental education and specific regulatory standards. Survey students to provide feedback and of any change that may be necessary. Review and track student evaluations prepared by instructors to determine progress and issues. 10%

Fiscal and Resource Management

• Directs the planning and monitoring of financial resources for the DA training program. Contribute to the annual budget planning process by managing and tracking expenses. Timely submission of necessary and required reports to Director of Dental Services.10%

Strategy and Planning

• Collaborates with key stakeholders and educational partners to establish direction and implementation of short- and long- term priorities. Implement and evaluate daily lesson plans for students to include scheduled activities and materials of modules.

Education:

• High School Diploma or GED Graduation from high school or the completion of GED required and
• Certificate Program Completion of Dental Assisting course, completion of Expanded Dental Assistants course and
• Certificate Program Completion of Dental Radiology Certification required.

Work Experience:

• 10+ years Occupational (i.e., practical) experience in Dental required and
• 4-6 years teaching experience or prior instructional roles in a dental assisting program is preferred but not required and
• 1-3 yearsjob related training and experience as a Dental Assistant Manager requiredor
• 4-6 yearsDental Practice Manager required

Licenses:

• BLS-Basic Life Support (BLS/CPR) - AHA - American Heart Association required
• Dental Radiology - DANB - Dental Assisting National Board Inc

Knowledge, Skills and Abilities:

• Ability to perform duties of a Dental Assistant, duties as program director or and other managerial position.
• Ability to understand program management techniques and with the skills to train/mentor staff and students.
• Demonstrated leadership abilities, while establishing and maintaining effective collaboration with other administrators, employees, students, parents, and members of the community.
• Knowledge of Dental assisting patient record maintenance, registration process, scheduling, fee schedule and insurance plans.
• Experience with a school-wide discipline program and diverse student population.
• Ability to coordinate and evaluate the instructional process for all dental assisting curriculum.
• Ability to deescalate students/staff situations when necessary and have excellent interpersonal and customer service skills.
• Outstanding knowledge of performance evaluation techniques, key metrics data analysis, reporting and budgeting
• Knowledgeable of budget principles by articulated, verbally and in writing, budget needs and variances.
• Knowledge of clinical and dental safety guidelines.
• Background in computer technology and a learning management system (Moodle preferred)

Shift

Work Type

Salary

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

We strongly support diversity in the workforce and Denver Health is an equal opportunity employer (EOE).

Denver Health values the unique ideas, talents and contributions reflective of the needs of our community. For more about our commitment to diversity visit: https://www.denverhealth.org/for-professionals/careers/diversity-and-inclusion

Applicants will be considered until the position is filled.