Field Engineer - Dallas, TX

What success looks like in this role:

We are looking for a dependable and technically skilled Field Engineer to provide break-fix support for enterprise clients, focusing on server infrastructure as well as end-user devices including desktops and laptops. The ideal candidate will respond to hardware and software issues on-site, ensuring minimal disruption to client operations and high customer satisfaction.

• Perform on-site diagnostics, repairs, and replacements of server hardware (rack-mounted, blade, tower servers) and related components.

• Troubleshoot and repair desktops, laptops, and peripheral devices across a wide range of enterprise hardware and software environments.

• Respond to break-fix service calls and incidents within defined SLAs and document all work accurately.

• Conduct hardware swaps, part replacements, and system reimages as per client standards.

• Provide professional customer service while on client premises.

• Strong hands-on experience with server hardware (e.g., Dell PowerEdge, HPE ProLiant, Lenovo ThinkSystem).

• Solid break-fix experience with desktops, laptops, and common peripherals (printers, docking stations, etc.).

• Familiarity with common operating systems (Windows Server, Windows 10/11) and BIOS/firmware troubleshooting.

• Ability to read and follow technical documentation and service manuals.

• Effective communication skills and professionalism in client-facing situations.

• Valid driver's license and willingness to travel regularly.

• Certifications such as CompTIA A+, Server+, Dell EMC, HPE ASE, or Lenovo Certified Technician.

• Experience working in field service or break-fix roles for enterprise clients.

• Familiarity with IT service ticketing platforms (e.g., ServiceNow, ConnectWise).

You will be successful in this role if you have:

• Strong hands-on experience with server hardware (e.g., Dell PowerEdge, HPE ProLiant, Lenovo ThinkSystem).

• Solid break-fix experience with desktops, laptops, and common peripherals.

• Familiarity with common operating systems (Windows Server, Windows 10/11).

• Ability to read and follow technical documentation and service manuals.

• Effective communication skills and professionalism in client-facing situations.

• Valid driver's license and willingness to travel regularly.

• Certifications such as CompTIA A+, Server+, Dell EMC, HPE ASE, or Lenovo Certified Technician.

• Experience working in field service or break-fix roles for enterprise clients.

• Familiarity with IT service ticketing platforms (e.g., ServiceNow).

Benefit Highlights:
Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We're committed to supporting work-life balance and investing in your future success.

Video Interview Notice:
At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually!

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This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.