Technical Writer, Critical Systems Training, NA

Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience.

Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

About Vantage Data Centers

Vantage Data Centers powers, cools, protects, and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across 19 markets in North America, EMEA and APAC, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Vantage's business is growing exponentially, through a combination of greenfield market expansion and acquisitions.

Reliability Engineering - Training Department

The Training Team is dedicated to fostering expertise and proficiency within Vantage Data Centers' workforce. Responsible for comprehensive training initiatives across all global facilities, our team ensures the mastery of critical systems including Electrical, Mechanical, and Controls. From guiding successful commissioning processes during new construction to enhancing the reliability and performance of existing infrastructure, we design tailored training programs. These programs support operational excellence by equipping Site Operations Teams with the necessary technical knowledge and skills.

Position Overview

This role will be based in: Sterling, VA and is in alignment with our flexible work policy. (3 days on site required, 2 days flexible).

The Critical Systems Training team develops clear, concise, and accurate documentation to support our data center operations, engineering, and support teams. We collaborate with subject matter experts across the organization to create user guides, standard operating procedures, troubleshooting manuals, and other critical documents.

We are seeking an experienced Technical Writer to develop and deliver immersive training programs focused on technical writing best practices and documentation tools. This hands-on training role will educate technical writers, engineers, and other groups on information design, instructional writing, authoring tools, and related topics.

If you enjoy technical writing and have a passion for critical data center systems (UPSs, PDUs, Diesel Generators, ATS equipment and Building Controls etc.), as well as industrial electrical equipment and systems that include power distribution components/wiring, electronic components, and lighting systems. If you enjoy delighting customers with superior service and you have the desire and ability to do so, then please read on!

Essential Job Functions

• Works autonomously with minimal supervision, both independently and within a team environment.

• Develop and deliver engaging classroom, virtual, and hands-on technical writing training.

• Collaborate with various department managers to identify key learning objectives.

• Maintain expertise in technical writing methodologies, standards, and tools.

• Design interactive exercises and workshops on document design, layout, and organization.

• Evaluate effectiveness of technical writing training programs using surveys and assessments.

• Maintain training records and report on participation rates and proficiency gains.

• Research industry trends and innovations in technical communication.

• Champion clear, concise, user-focused writing best practices.

• Frequent contact with employees at all levels of the organization; frequent external contact with vendors.

• Additional duties as assigned by Management.

Duties

The Technical Writer, Critical Systems Training, NA will develop and deliver interactive programs and workshops covering key areas such as:

• Principles of clear, concise, and accurate technical writing.

• Information design and architecture for user guides and manuals.

• Best practices for writing standard operating procedures.

• Instructional design techniques for tutorials and how-to guides.

• Creating visual aids - diagrams, flowcharts, screenshots.

• Utilizing authoring tools and content management systems.

• Writing for different audiences - technicians, engineers, management.

• Usability testing and continuous improvement of documentation.

• Collaborating with SMEs and incorporating feedback.

• Documenting APIs, SDKs and developer tools (recommended but not required)

• Ensure documentation is translated into required languages as required by policy.

• Communicate regularly with management on issues, constraints, and project status.

Job Requirements

• Minimum 3 years, 5+ years preferred, developing and facilitating technical writing within data center or equivalent. Familiarity with the following systems is recommended, but not required: the maintenance and repair of industrial electrical and mechanical systems in mission-critical facilities to include; emergency generators (Generators, Fuel Delivery systems and Parallel Switchgear), electrical distribution (MV/LV switchgear and associated controls), critical and essential PDUs, UPS, switchgear, HVAC, air handling units, computer grade cooling systems, and building monitoring/control systems.

• Technical Writing skills and experience; as well as creating, coordinating, updating and/or modifying Drill Guides, Training Documents, and Training Policies for the Operations Department, to include supporting new systems and researching technical requirements.

• Work experience in the electrical or mechanical field is an asset. Strong emphasis on technical skills/training, must have license pertaining to their field.

• Deep experience with instructional design, information architecture, and authoring tools.

• Understanding of data center, engineering, and IT terminology and concepts.

• Track record creating clear, accurate, and engaging technical documentation.

• Creative training design skills and dynamic instructional abilities.

• Strong communication, collaboration, analytical and organizational skills.

• Passion for advancing technical writing skills utilizing immersive techniques.

• Candidates must possess reliable transportation for reporting to work for shifts, or emergencies.

• Travel is expected to be up to 10%, occasionally for training purposes.

• Potential employees must complete a background check successfully.

Physical Demands and Special Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

Additional Details

• This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.

• Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.

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We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.