Experienced Manager, MC Operational Excellence

Job Summary:

The Management Advisory Services Manager will be part of a Management Advisory Services team supporting projects in the areas of ERP Integration, Software Selection/Implementation, and Business Process Improvement in addition to Business Transformation and Operational Excellence efforts.

Job Duties:

• Acts as primary contact for clients regarding all questions and information, including progress, challenges encountered, and issues identified
• Provides exceptional client service and develops advanced level deliverables and/or solutions to client issues
• Establishes engagement budget, provides recommendations for project scope and underlying pricing changes, as needed
• Prepares periodic and timely billings, and manages adjustments to engagement realization, as needed.
• Manages the engagement and underlying economics to ensure engagement metrics are achieved
• Identifies, grows and maintains strategic relationships with client personnel, including members of client management
• Prepares formal and informal presentations for client meetings
• Identifies new business opportunities to expand the Management Advisory Services practice and communicates such opportunities to his/her engagement superiors
• Participates in marketing and business development activities within practice
• Drafts proposals and reports, and completes research, when needed
• Administers project plans
• Communicates and oversees the project plan making updates as directed by the management team
• Manages tasks closely to make sure they are being completed and in a timely manner
• Gathers deliverables and distributes project documents appropriately
• Documents information from internal project meetings
• Identifies and tracks any gaps or issues in the project
• Schedules meetings with the management team and the project team
• Escalates any issues to management as needed
• Provides regular status updates on the implementation
• Prepares and distributes change management and project communications
• Fosters a positive demeanor, learning attitude and client service mentality with staff and seniors
• Able to travel 25% to perhaps as much as 50% of the time, as needed
• Other duties as required

Supervisory Responsibilities:

• Supervises the day-to-day workload of MAS Senior Associates and Associates on assigned engagements and reviews work product
• Ensures MAS Senior Associates and Associates are trained on all relevant software
• Evaluates the performance of MAS Senior Associates and Associates and assists in the development of goals and objectives to enhance professional development
• Delivers periodic performance feedback and completes performance evaluations for MAS Senior Associates and Associates in accordance with Firm guidance
• Acts as mentor to MAS Senior Associates and Associates, as appropriate

Qualifications, Knowledge, Skills and Abilities:

Education:

• Bachelor's degree, required; degree with a focus in Technology, preferred

Experience:

• Six (6) plus years of professional experience as a Project Manager required
• Client facing consulting experience, preferred
• Strong analytical, facilitation, documentation, and communication skills, required
• Strong project planning, scoping and management skills, required
• Strong business process analysis & design and process flow skills, required
• Oil and gas industry experience, preferred

License/Certifications:

• PMI PMP certification, preferred

Software:

• ERP consulting experience, preferred
• Knowledge of PMP, preferred

Language:

• N/A

Other Knowledge, Skills & Abilities:

• Strong verbal and written communication skills
• Excellent interpersonal and customer relationship skills
• Capacity to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details
• Capable of successfully multi-tasking while working independently or within a group environment
• Capable of working well under pressure while dealing with unexpected problems in a professional manner