Maintenance Technician

The Maintenance Technician is responsible for operations, maintenance and repairs of building structures and equipment for assigned portfolio; leverage customer relations opportunities to promote open communication and trust between Highwoods and our customers; participate in and follow the guidelines of the safety program. Must be a team player with good communication and organization skills and work with co-workers for the good of Highwoods, our customers, and vendors.

WORK PERFORMED:

• Responsible for the overall maintenance of building, utility systems and building equipment for the portfolio.
• Perform a variety of general repairs, installations, and maintenance on building equipment, including changing ballasts, light bulbs and/or tubes, light switches, receptacles, door locks and general repairs refrigeration equipment, alarm and fire protection systems, piping, and tubing.
• Build strong customer relationships by proactively address customer concerns and inquiries, demonstrating a positive attitude and dedication to providing exceptional service.
• Coordinate the day-to-day maintenance activities of outside vendors and contractors.
• Perform routine building inspections.
• Install and repair new and existing plumbing fixtures drain lines and accessories
• Perform periodic testing, servicing, and recording results of cross connection devices
• Investigate and monitor repeat customer-related calls and report them to the Maintenance Manager and the Property Manager.
• Perform minor repair of heating, ventilation, and air condition equipment including some filter changing
• Monitor water chemical treatment programs for cooling towers and fountains
• Monitor customer space temperatures and adjust thermostats when needed
• Assist the HVAC technician with any building related mechanical or maintenance issues when required
• Be responsible for accurate and timely record keeping and reporting
• Assist contractors with life safety alarm systems and water-based or dry fire protection systems shutdowns and testing.
• Promote the conservation of energy through proper maintenance of equipment, energy management programs and special lighting programs. Establish methods of tracking energy consumption.
• Perform minor leak repairs to roof, window, and fountains
• Install and repair ceiling tiles, wall coverings, vinyl tile, carpet, cove base, window blinds, signage, etc.
• Foster a positive and productive working relationship with each customer in the building to ensure the best customer service experience and overall customer satisfaction.
• Become proficient with the ServiceLink on-line service request system including hand-held application.
• Assist with inclement/severe weather preparedness and response.

JOB REQUIREMENTS:

• Fundamental knowledge of state and local building codes
• Customer service skills
• Basic computer skills including the use of Outlook, Excel, and Word
• Be available for emergency calls at night, weekends and holidays on an alternating 2-week schedule (on-Call)
• Maintain a current Driver's License
• EPA Certification

EDUCATION / EXPERIENCE:

High School Diploma or equivalent required. Education from one of the following is preferred:

• State, county or local governmental agency
• Approved/sanctioned Technical Institution and/or
• College or University

In one or more of the following fields:
* Electrical
* Construction
* Roofing
* Building Life Safety Systems
* Plumbing
* Carpentry
* Mechanical

Or equivalent on-the-job training in one or more of the above. A combination of no less than (3) years of experience/education in commercial office building systems maintenance required. Strong communication and organizational skills highly desirable.

WORK ENVIRONMENT/ PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee may be exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme outdoor conditions (cold/hot weather, wind, precipitation). The noise level in the work environment and job sites can be loud. Must be comfortable working on the roofs of office buildings and climbing ladders.

The physical demands described here are representative of those required by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear; this position is active and requires the employee to stand, walk, balance, bend, kneel, stoop, crouch, crawl, and climb. The employee must use hands to handle or feel; grasp and reach with hands and arms - must be able to work frequently with arms extended above head. The employee must occasionally lift, push or pull up to 50-pound items. Specific visual acuity required by this job include close, distance, color, and peripheral vision, and depth perception. Ability to read, understand, and to communicate information and ideas clearly in writing and orally required.