Property Solutions Implementation Coordinator-

This position can be located anywhere in the Midco footprint.

JOB PURPOSE:

Process and coordinate new, upgrade and renewal Property Solutions agreements for Multi-Dwelling Unit (MDU) customers. Act as a liaison for all applicable parties to ensure onboarding activities meet or exceed the customer's expectations and company quality standards.

KEY FUNCTIONS:

• Fulfill Multi-Dwelling Unit (MDU) contracts for data, video, voice and revenue share products for the entire complex including non-MDU spaces such as an office or fitness room while working closely with the customer (property owner)and all internal departments involved.
• Ensure all contracts are in compliance with product catalog, company policy and regulatory requirements.
• Coordinate site surveys, installs, and other onboarding activities directly with external customers, property owners and/or managers, vendors and internal departments as required to ensure on time delivery.
• Work directly with customers, as well as vendors, to determine pertinent details regarding their service configuration and coordinate all install, testing and training dates needed during the onboarding process.
• Initiate and monitor capital, construction and installation projects related to assigned service orders.
• Facilitate customer relocations, renewals, and service changes as they occur.
• Provide assistance to Account Executives including, but not limited to: compiling missing information or forms required to install services, answering process questions, and helping navigate the Customer Relationship Management (CRM) system.
• Serve as the customer and Account Executive's point of contact acting as a liaison between them and other internal departments, facilitating the flow of information.
• Proactively contact customers following installation to ensure customer satisfaction.
• Ensure special provisions, requests, or instructions are recorded and executed per the signed contract.
• Accurately document customer interactions in a timely manner according to company and departmental policies and procedures.
• Manage multiple customer projects at the same time.
• Adhere to Midco's privacy guidelines to ensure each customer's privacy.
• Follow and serve as a role model in displaying Midco's Core Values and Leadership Success Drivers.
• Maintain regular attendance as required by your position.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

• Support Midco's efforts to improve customer awareness, satisfaction, and loyalty.
• Mentor new hires.
• Utilize CRM to execute essential functions and maintain a general understanding of sales activity.
• Effectively communicate with other departments to handle escalating issues in a timely manner.
• Support the mission, vision and values of Midco.
• Collaborate effectively with internal and external customers to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
• finding ways to cut through ambiguous problems.
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

• Bachelor's Degree or equivalent work experience required. Bachelor's degree in Business preferred.
• Minimum of 4 years' customer service, project coordination or related experience required.
• Prior project coordination experience preferred.
• Experience with MS Office, including Word, Excel & Outlook required.
• General knowledge in basic voice services, data services and video services.
• Self-motivated and detail oriented.
• Excellent problem solving, organizational, time management, and decision-making skills.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.
• The noise level in the work environment is moderate.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

ABOUT MIDCO:

Midco:

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.