HR Benefits Specialist

Benefits

The Office of Human Resources provides leadership in the planning, integration, and implementation of human resource services and programs for faculty, staff, and retirees across all campuses and the health system. Collectively with our campus colleagues, we serve as a strategic and trusted advisor. Support an inclusive and dynamic culture and workforce. Pursue continuous improvement through knowledge, collaboration and leadership.
As part of the Shared Administrative Services (SAS) Team, this position provides essential support to daily human resources transactional processing, serving over 50,000 active & separated employees, retirees, beneficiaries and dependents.
Responsibilities
Customer Service

• Monitor and respond to email inquiries in shared resource account inbox via Microsoft Outlook.
• Provide customer service, problem-solving and tier-two support to routine and non-routine inquires related to benefit plan offerings, eligibility for plan changes, required documentation and other questions involving enrollment.
• Assess and determine when to escalate complex issues to supervisor or other HR subject matter experts.

Transactional Processing

• Administer multiple transactional tasks related to employee benefits, ensuring accurate and timely processing.
• Continuous learning and a thorough understanding of benefit policies, summary plan descriptions, and available resources are essential.
• Review, approve and enter all paper forms received for:
  • Newly eligible employees
  • Life Events (e.g., marriage, birth, divorce)
  • Beneficiary elections and changes
  • Health Savings Account (HSA) enrollments and changes
  • Flexible Spending Account (FSA) enrollments and changes

Monitor reports and proactively follow up with employees regarding:

• New hire enrollment completion through the online system.
• Verification of life event changes to ensure compliance with plan requirements, including requesting necessary documentation (e.g., proof of relationship, loss of coverage).
• Monitoring dependent/beneficiary change reports, correcting and updating records as needed.

Manage Qualified Medical Child Support Order (QMCSO) processing

• Verify coverage eligibility and submit required documentation to the appropriate entities.
• Track QMCSOs within the HRIS system.
• Communicate effectively with employees, custodial parents, and insurance vendors.

Other Duties

• Other duties may be assigned to support the University's mission.
  

Monday - Friday, 8:00 a.m. - 5:00 p.m.

An associate's degree or an equivalent combination of education and experience and at least 1 year of experience from which comparable knowledge and skills can be acquired is necessary.

An Associate's degree and three years of human resources office experience demonstrating knowledge of basic employment laws, exceptional customer service and organizational skills.
Excel spreadsheet skills, attention to detail, accuracy and ability to follow through independently.
Team player with interpersonal, customer service and communication skills. Proven analytic and problem-solving skills. Ability to multi-task in a fast-paced environment. Works autonomously and uses sound judgment.
Familiarity with university systems and human resources policies or equivalent is helpful.

Salary Range: $18.50 - $23.00 per hour
Grade: GGS 008
University Title: Human Resources Specialist II
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Values Commitment

We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call the Director of Employee and Labor Relations at 573-882-2146.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.