Senior Desktop Support Technician

Join American Structurepoint and become part of a team that goes the extra mile for our clients and communities. We live by our values - respect, staff development, results and family. Our team is encouraged to explore new ideas and turn our clients' dreams into reality. With exceptional benefits, training, and mentorship, we pave the way for a rewarding career. Ready for more than just a job? Explore opportunities with us and help improve the quality of life in the communities we serve.

Group: Information Technology

Position: Senior Desktop Support Technician

Location: Indianapolis, IN

We are looking for a team oriented and technically gifted problem solver to become the next integral member of our Information Technology team. This person will lead our skilled team of Desktop Support Technicians in a fast-paced environment. This person should be a self-starter, solutions oriented, and a high level of integrity.

Lead a team of Desktop Support Technicians in a fast-paced environment
• Manage day-to-day operations of the Desktop Support team, including assigning and prioritizing tasks, monitoring team performance, and coaching team members
• Perform in-depth troubleshooting and problem resolution, including root cause analysis, to identify and resolve complex technical issues
• Continuously identify opportunities for process improvements and drive initiatives to enhance team performance and customer satisfaction
• Provide technical support for desktops, laptops, and mobile devise in a Windows environment
• Other duties as assigned

• 5+ years of experience in desktop support or related field
• 2+ years of experience in a team lead role is preferred
• Experience with network and infrastructure support
• Strong knowledge of Windows operating systems and applications
• Strong problem solving and analytical skills, including experience with troubleshooting and root cause analysis
• Excellent customer service and communication skills
• Bachelor's degree in Information Technology or related field of study is preferred