Mgr Grid Support
 CPS Energy | |
 United States, Texas, San Antonio | |
 Jan 23, 2025 | |
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Mgr Grid Support Date: Jan 21, 2025 Location: Company: We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day! Deadline to apply: February 5, 2025 Pay Grade
18 Position Summary
The AMI Grid Support Manager oversees the daily operations, maintenance, and performance of the Advanced Metering Infrastructure (AMI) system, ensuring data accuracy, system reliability, and responsive customer support. This role involves managing a team of specialists and technicians, coordinating cross-departmental projects, and developing strategies to improve AMI system performance and efficiency. The AMI Grid Support Manager plays a key role in enhancing grid operations, supporting customer service objectives, and driving safety and operational excellence. Tasks and Responsibilities
Minimum Skills Minimum Knowledge and Abilities
Leadership experience through formal supervisory experience or informally through directing the work of a junior colleague or through significant peer leadership experience.
Demonstrated proficiency in data management skills, combined with a strong understanding of metering techniques and extensive experience in the electric and gas industry.
Develop data management tactics and reporting protocols to track progress, usage, and integration into larger data strategies.
Proficient in navigating an Enterprise Resource Planning tool with the ability to use transactions specific to Grid Support.
Demonstrated experience with the Utility IQ system.
Demonstrated experience with the MV90 system.
Ability to review, analyze, and recommend improvements to systems, processes, and performance measures.
Advanced technical knowledge of utility system operation, distribution or transmission systems or substation technologies, smart grid technologies such as electric vehicles, distribution sensors, substation/distribution automation, etc.
Deep user experience with Analytical tools such as Crystal Reports and Tableau.
Ability to assess issues from multiple organizational and functional perspectives and discern an ideal proposal with more optimal results when appropriate.
Ability to analyze situations quickly and objectively, recognizing actual and potential danger, and communicate as required.
Proactive self-starter w/ the ability to work indep & w/ minimal sup, maintaining a high level of accuracy while handling sensitive & confidential information. Skilled in time mgmnt, performing under pressure, & mtg deadlines in a fast-paced environment.
Management skills including the ability to establish objectives, execute policy, and lead the development or implementation of a system, program, or process.
Exceptional leadership and organizational skills, with experience overseeing multiple complex issues and managing large-scale projects.
Proven ability to present complex topics to both internal and external stakeholders, along with strong planning and organizational capabilities to ensure the timely and accurate completion of tasks.
Demonstrated ability to network and maintain partnerships with key stakeholders (i.e., customer accounts, trade allies, industry professionals, etc.).
Manages the interaction between internal and external stakeholders to ensure the success of current AMI activities as well as next-generation (AMI 2.0) initiatives.
Demonstrated ability to contribute to a team environment, either as a team leader or team member.
Strong ability to translate complex tech concepts into clear, non-tech terms, coupled with excellent org, analytical, & planning skills. Skilled in multi-tasking, neg, problem-solving, and possessing effective verbal, written, and communication abilities.
Proven ability to manage daily comm of exp, mentor others, provide feedback, & collaborate eff with various departments, while maintaining strong interpersonal skills in interacting with peers, co-workers, all organizational levels, and external entities.
Communication and interpersonal skills to influence and motivate others and use of oral and written skills to communicate objectives and action plans.
Must be proficient in the use of applications and tools (e.g. Word, Excel, Access, PowerPoint, etc.).
Proficient with using personal computers including spreadsheets, databases, word processing, and presentation applications to gather, analyze, and model information.
24/7 availability to support emergency operations and disasters. Preferred Qualifications
Competencies
Driving Projects to Completion
Navigating Organizations
Developing Plans
Prioritizing and Organizing Work
Establishing Relationships
Setting a Strategic Vision Minimum Education
Bachelor's Degree in Business Administration, Engineering or related field from an accredited university Required Certifications Working Environment
Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion. Use of personal computing equipment, telephone, multi-functioning printer, and calculator.
Ability to travel to and from meetings, training sessions or other business events. After hours work may be required. Physical Demands
Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time. Jobs are sedentary, walking and standing are required only occasionally, and if all other sedentary criteria are met. CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.
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