Revenue Cycle Manager
 Mary Free Bed Rehabilitation | |
 United States, Michigan, Grand Rapids | |
| 235 Wealthy Street Southeast (Show on map) | |
 Jan 23, 2025 | |
|
Revenue Cycle ManagerDay Shift (United States of America)
Mary Free Bed Summary We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients "Ask for Mary," they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers. Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes.The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care Mission Statement Restoring hope and freedom through rehabilitation. Employment Value Proposition At Mary Free Bed, we take pride in our values-based culture:
Summary Manage the following patient financial services functions and/or staff: Billing, Collections, Contract Management, Government Assistance, Billing Systems, Utilization Review, Financial and Administrative Operations. Manage the following inpatient and outpatient service functions and/or staff: Hospital Billers, Revenue Cycle Analysts, and Denials Management. Additionally, oversee Utilization Review, which is specific to outpatient services. Essential Job Responsibilities A) Manage Accounts Receivable Team. Analyze, plan, evaluate and implement processes designed to maintain AR levels at or below determined benchmarks Billing processes are evaluated as needed to ensure compliance with payer guidelines Payments and/or denials from third party payers are analyzed in accordance with payer guidelines when required Statistical reports are prepared according to schedule with minimal assistance Develop and maintain key performance indicator (KPI) dashboards to monitor AR performance and share insights with leadership B) Manage Revenue Cycle Team. Provide direction of team leads and staff responsible for patient financial service functions Ensure staff is appropriately selected and trained to perform their job functions Ensure staff orientation, training and competency assessments are scheduled and documented in an organized, accurate and timely manner Complete performance feedback for area staff in a timely and effective manner Develop and operationalize procedure/policies for staff transition related to projects Monitor staff work time, productivity and attendance for adherence to MFB policies Provide process improvements and implement appropriately with minimal assistance Conduct regular team meetings to provide updates on departmental goals, policies, and new initiatives, fostering open communication and feedback Create a positive environment conducive to professional development of coworkers that is demonstrated on an ongoing basis including, but limited to, perception, mentoring, teaching, orienting, role modeling and team participation Develop and implement succession planning to ensure continuity of operations during staff transitions or leadership changes. Promote interdepartmental partnerships, collaborating with other departments and institutions to facilitate optimal patient care at Mary Free Bed C) Continuous Improvement and Systems Management in Revenue Cycle. Responsible for collection and analysis of data for quality improvement activities focused on patient experience and resource utilization. Promote an environment that stimulates continuous quality improvement initiatives, allowing staff members to contribute to the operational and strategic planning of MFB. Review monthly patient satisfaction scores and patient comments and reports results to staff. Initiates follow-up/service recovery as needed based on patient comments. Review write-offs, account follow-up compliance, late charges and reimbursement log entries. Collaborate with IT and other departments to identify and implement system enhancements that improve data accuracy, reporting, and workflow efficiency. Regularly review department polices with any updates or changes. Recommend, implement and leverage current technologies to optimize Revenue Cycle performance D) Manage Departmental Financials and Performance. Monitor, manage, and implement key performance indicators Monitor monthly financial reports related to fixed and variable costs within assigned areas of responsibility and provides input into the annual budget Develop performance improvement strategies across Patient Financial Services to address denials, billing and collections issues and executes with teams Regularly evaluate payer contract performance to ensure financial targets are met and recommend renegotiation where necessary. E) Provide Exceptional Customer Service. Investigate, document and resolve problems and complaints Ensure problems are investigated thoroughly and in a timely manner, with minimal assistance Provide effective and positive systems improvements Identify potential improvements are identified before problems arise Develop a standardized system for documenting and analyzing recurring issues to identify trends and implement preventative solutions. Continuous process improvement is strived for in day-to-day activities Give input on development, revision and implementation of work area policies and procedures is provided to ensure efficient operations and compliance with regulatory standards F) Leadership Must-Haves: Leadership Must-Haves will be followed for patient and staff interactions:
Treating everyone with dignity and respect Opening more doors to opportunities for underrepresented cultures Growing talent and people Evaluating and eliminating disparities Taking action against injustices, bias and racism Honoring our differences and how to collaborate Educating staff, patients and the communities we care for Restoring Hope and Freedom, together
Customer Service Responsibilities Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information. Responsibilities in Quality Improvement Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service. Essential Job Qualifications
Preferred Job Qualifications
Compensation based on experience, starting from $75,000. The above statements are intended to describe the general nature and level of work being performed by employees in this classification. If you require a reasonable accommodation to perform the essential functions of this position, you must request accommodation in writing, within 182 days after you know or should know of the need for accommodation. Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic. | |