Hallmark Visitors Center / Kaleidoscope Guest Experience Assistant (Full-time - Hallmark Headquarters)

HALLMARK - Because Connecting With Each Other Has Never Been More Important

For more than a century, Hallmark has been bringing people together and improving the relationships that matter most. That's why millions of people all over the world connect with the Hallmark brand. It has always been a mission so much bigger than any one of us who work here. Today, we need empathetic learners, strategic thinkers, and enthusiastic visionaries with diverse experiences and skills to help us create the rest of Hallmark's second century as we shift to a more digitally savvy, unified approach that combines the best of brick-and-mortar retail with the efficiency of dot-com spaces. Help us imagine what our next hundred years could look like!

What we do and how we do it

The Hallmark Visitors Center (HVC) is a free exhibit space that shares the story of the Hallmark company. Kaleidoscope is a free art-making space for kids. The two sites represent and share Hallmark's passion for enriching people's lives by helping them connect, communicate, and create.

The HVC/Kaleidoscope Guest Experience Assistant is a full-time role that equally supports both sites by ensuring positive, memorable experiences for all audiences. Work is performed both front-of-house in public exhibit and studio spaces and back-of-house in an office environment.

Located at Hallmark's Headquarters in Crown Center, both sites are regularly open Tuesday - Saturday (as well as Sundays during the Christmas season), welcoming thousands of visitors annually: families, tourists, school and community groups, employee groups, business partners and affiliates, and Hallmark fans and customers.

The HVC / Kaleidoscope Guest Experience Assistant is a Tuesday - Saturday position. Additional expected workdays include days surrounding holidays (when Hallmark's corporate offices may be closed) as well as occasional Sundays and Mondays (for trainings and/or seasonal or special events).

In this role you will

Guest interactions and program delivery (front of house):

• Greet guests, set expectations for their experiences, scan reservations tickets, and handle other visitor-service related tasks when working at HVC and Kaleidoscope front desks.
• In the Kaleidoscope studio, regularly introduce and facilitate programs and creative experiences that encourage open-ended exploration and process-driven art making. Assist with studio set-up and clean-up before and after art-making sessions.
• In the Hallmark Visitors Center, share content and deliver interactive experiences on the exhibit floor, as well as monitor the HVC Shop during designated shifts.
• Support tours, receptions, and special events for both sites, as needed.
• Work alongside HVC/Kaleidoscope team members, demonstrating outstanding skill in guest interactions and program delivery. Maintain a positive and friendly attitude and exemplify Hallmark's high standard of ethics and care in all guest interactions.
• Front-of-house work is approximately 75% of the expectations of the HVC/Kaleidoscope Guest Experience Assistant role.

Content and program support (back of house):

• Collaborate with both the HVC and Kaleidoscope Experience Supervisors and other team members in developing and delivering guest experiences. These may include seasonal, anniversary, or other themed activities, programs, or exhibit components. Use insights from observations and experiences to help revise activities and make program modifications.
• Back-of-house work is approximately 25% of the expectations of the HVC/Kaleidoscope Guest Experience Assistant role.

Now's your chance to embrace a future with Hallmark-just follow the instructions below to apply.

APPLICATION INSTRUCTIONS:

You must show how you meet the basic qualifications (listed below) in a resume or document you upload, or by completing the work experience and education application fields. A cover letter stating how your experience aligns with this role is appreciated. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT.

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference checks.

Basic Qualifications:

The following is required to be considered for this role:

• High School Diploma or GED or equivalent required.
• Minimum experience of one year working in a public-facing role, such as customer service, hospitality, or a museum, cultural, or educational setting.
• Able to stand and walk around for extended periods of time. Occasionally the incumbent may be asked to lift boxes weighing up to 25 lbs.

Preferred Qualifications:

Your application will stand out if you have:

• Bachelor's degree preferred
• Able to effectively and positively engage and communicate with individuals and groups of various ages and backgrounds.
• Strong understanding of child development and learning strategies employed in informal educational settings
• Strong interpersonal and organizational skills
• Demonstrated experience in program development and delivery within a museum, gallery, or arts setting.

Additional Details:

• Work schedule is Tuesday - Saturday. Additional expected workdays include days surrounding holidays (when Hallmark's corporate offices may be closed) as well as occasional Sundays and Mondays (for trainings and/or seasonal or special events).
• This is an on-site, in-person position at the Hallmark Visitors Center, located at Hallmark's Headquarters in the Crown Center area in downtown Kansas City.
• Relocation is not provided.