New 
Senior Program Manager
 Microsoft | |
 United States, Washington, Redmond | |
 Jan 22, 2025 | |
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OverviewMicrosoft is a company where passionate innovators come to collaborate, envision what can be and take their careers further. This is a world of more possibilities, more innovation, more openness, and the sky is the limit thinking in a cloud-enabled world. Microsoft's Azure Data engineering team is leading the transformation of analytics in the world of data with products like databases, data integration, big data analytics, messaging & real-time analytics, and business intelligence. The products our portfolio include Microsoft Fabric, Azure SQL DB, Azure Cosmos DB, Azure PostgreSQL, Azure Data Factory, Azure Synapse Analytics, Azure Service Bus, Azure Event Grid, and Power BI. Our mission is tobuild the data platform for the age of AI, powering a new class of data-first applications and driving a data culture. Within Azure Data, the Microsoft Fabric platform team builds and maintains the operating system and provides customers a unified data stack to run an entire data estate. The platform provides a unified experience, unified governance, enables a unified business model and a unified architecture. The Influencers, Community & Events team is hiring a Senior Program Manager to manage our user group networks, help engage with the community-at-large and work with the PG Lead to manage the Most Valuable Professional Program. The Influencers, Community & Events team provides a platform and programs to foster learning, engagement, and connection to create economic opportunity for key product personas.We do not just value differences or different perspectives. We seek them out and invite them in so we can tap into the collective power of everyone in the company. As a result, our customers are better served. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesEvaluate, onboard, and manage groups that qualify for our user group networks.Nurture and guide new leaders to increase participation in the network.Establish an ongoing dialogue with onboarded leaders to assist in their maintaining qualified status and communicates with community influencers and engineers to identify root causes and blockers, while providing updates and reassurances.Establish a Data API & reporting of our meetup networks and the Fabric Community Platform for internal use.Create and maintain a speaker bureau and content repository for group leaders, MVPs and Super Users.Coordinate interaction between MVPs and product group for private previews, product launches, and virtual & in-person sessions.Ensure that MVP, Super Users and User Group programs use guiding principles for D&I; this includes review, mentoring, selection, highlighting work, connecting with PG, etc.Embody our culture and values.The ability to make decisions in a fast-paced, rapidly changing environment. This includes the ability to define, diagnose, and determine an appropriate resolution, recommendation, or decision while considering alternatives and factors, identify problems and review related information to develop and evaluate options and implement solutions.Independently anticipates and addresses complex requests or issues from customers, leveraging senior colleagues when necessary.Acts as a credible point of contact for the community by providing consistent and relevant advice.Begins to identify potential needs and plans for resolution, independently.Develops innovative plans and processes to efficiently execute customer solutions and projects, scaling for multiple/complex customers as possible.Independently aligns moderately complex solutions that meet customer needs.Collaborates with multiple cross-functional teams of architects, engineers, and support to relay customer goals, evaluate suggested actionable solutions, and establish cadence for product adoption. Resolves day-to-day issues within scope before escalating to other Program Managers.Impacts the platform/program strategy and solution approach widely for current and future community initiatives, with minor review from manager.Begins to contribute to identify influencers' needs and opportunities for program enhancements via quantitative (e.g., usage, telemetry) and qualitative analyses (e.g., customer usage, various listening systems, and feedback channels of market and industry trends), and scopes the impact and prioritization of a problem with minimal guidance.Engages in direct 1:1 (e.g., visits, interviews) or many (e.g., social media, events, focus groups) engagements to solicit feedback and understand their experiences with Microsoft's products and services using industry-accepted methods. | |