Technical Systems Educator, Corporate, Full Time, Days

Prisma Health
United States, South Carolina, Greenville
300 East McBee Avenue (Show on map)
Jan 21, 2025
Inspire health. Serve with compassion. Be the difference. Job Summary The Technical Systems Educator is primarily responsible for delivering end-user training for all EMR (Epic) system applications, working closely with physicians, providers, and non-clinical staff in order to develop competence in the use of clinical and business information systems. Additionally, they are responsible for creating and delivering end user training for corporate-wide system applications, such as Workday, Microsoft 365, etc. They serve as the primary educator and post-support knowledge trainer in various applications for individuals, groups and teams. The Technical Systems Educator works closely with Epic Analysts to ensure curriculum is tested and updated timely and with high quality. They are responsible for providing at-the-elbow (ATE) concierge service for physicians and, as needed/per special requests, other clinicians. Educators must acquire and maintain credentialing status in every assigned application they teach. Collaboration with subject matter experts (SMEs) to extract updated information for curriculum development/enhancement and classroom delivery is a must. In addition to New Team Member education, Technical Systems Educators are responsible for Epic implementations/upgrades, system-wide. NOTE: Upon hire, educator must meet the recommended training requirements documented as Prisma Health and/or Epic's best practice. Credentialing in assigned applications and other required administrative work and coursework must be obtained within eight weeks of assignment. Failure to do so could result in disciplinary action, up to and including termination of employment. Accountabilities Deliver end user training for all EMR system applications (New team members and implementations) and other organization-wide systems programs - 30% Assists in auditing and enhancing EMR application curricula for new team member delivery. - 20% Provides ATE training for providers and other appointed clinicians. - 20% Collaborates with SMES in their assigned applications to ensure updated content and to enhance relationships. - 20% Completes quarterly presentation audit of assigned applications with team. - 5% Helps develop and deploy virtual and eLearning tips on assigned applications. - 5% Supervisory/Management Responsibility This is a non-management job that will report to a supervisor, manager, director, or executive. Minimum Education Bachelor's Degree - General Education, Information Sciences, Business Management, Training and Development, Clinical Informatics, Project Management or related area of expertise Minimum Experience 2 years - Adult healthcare education experience with minimum 2 years in a medical office or healthcare facility training setting preferred, minimum of 1 year of training on EMR preferred. Two years in an education/training role. Required Certifications/Registrations/Licenses N/A NOTE: Upon hire, educator must meet the recommended training requirements documented as Prisma Health and/or Epic's best practice. Credentialing in assigned applications and other required administrative work and coursework must be obtained within eight weeks of assignment. Failure to do so could result in disciplinary action, up to and including termination of employment. In Lieu of the Above Minimum Requirements In lieu of a Bachelor's Degree: 5 years training experience, preferably on dynamic technology systems and adult education. Skills Basic Computer Skills Knowledge of Office Equipment (fax/copier) Word Processing Spreadsheets Database Mathematical Skills Microsoft Office Other Knowledge, Skills, or Abilities Skill and experience in adult education - Required Proven experience in systems facilitation - Required Experience developing or enhancing curricula and work flows - Required Work Shift Day (United States of America) Location Independence Pointe Facility 7001 Corporate Department 70019409 Technical Systems Education Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.