Director of Housekeeping

Job Specific

• Maintain housekeeping staffing levels to provide for optimal performance
• Interviews, selects all department management level personnel
• Schedules all management level personnel to provide for proper supervision at all times
• Develops/approves all departmental; budgets, forecasts and schedules
• Stays current with industry related technological improvements geared toward improved efficiency of delivery, and/or quality of product provided
• Responsible for the smooth, efficient, cost effective operation of the housekeeping department, to include; labor management, inventory control, product selection
• Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guest rooms, public and other assigned areas of responsibility
• Approves all department purchase requisitions,
• Oversees storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements
• Coordinates special projects related to housekeeping operations as determined by the Hotel General Manager
• Establishes work routines and schedules which address the needs of the hotel, while being flexible enough to respond to emergency situations and fluctuations in occupancy
• Keeps the General Manager apprised of all significant happenings within the department
• Assists in the selection employee uniforms and determination of uniform purchase requirements
• Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintain communication with other departments within the hotel
• Holds daily, weekly and monthly department meetings designed to provide necessary contact and operating information for all departmental employees
• Deals directly with Guests whenever necessary to solve problems and ensure satisfaction
• Coordinates with Laundry/Valet Manager to determine purchase requirements for all guest room linen, terry and employee uniforms
• Communicates regularly with Laundry/Valet Manager regarding employee comments and concerns about the quality control of employee uniform cleaning, pressing etc.
• Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental employees according to Loews standards
• Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
• Establishes and ensures adherence to all departmental and Loews Hotels policies, procedures and guidelines
• Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to attain same
• Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• Thorough knowledge of all matters relating to the proper administration and operation of Hospitality Housekeeping operations
• Five to seven years of experience
• Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria
• Effective management, leadership, organizational and communication skills
• Ability to work flexible schedule to include weekends and holidays