RPR Banquet Captain

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes, we are committed to our power of we culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Loews Royal Pacific Resort

Join the ohana at our island paradise that celebrates the Golden Age of Travel, and the adventures of island-hopping through the South Pacific.

Job Specific

• Oversees all aspects of assigned banquet function activities, ensuring that all areas are properly set up and ready at the appointed time
• Schedules staff according to established guidelines and forecasted needs
• Obtains/reviews Banquet Event Orders, coordinates activities as needed to ensure timely performance of all contracted setup, food preparation and service activities
• Assigns service stations, pre and post function duties
• Supervises completion of all function set up/preparation activities
• Inspects, accepts/rejects banquet food for quality, appearance & presentation prior to service
• Works closely with Banquet Chef to ensure that all banquet food preparation and presentation meets or exceeds guest expectations and hotel standards and that food is ready at appointed time
• Monitors all banquet personnel in the performance of their duties
• Observes/assists Banquet Service personnel to ensure that all food service activities follow Star Service Standards
• Inspects all banquet service equipment prior to, during and at the end of each function, to ensure that all equipment is in proper working order
• Inventories materials and supplies at the beginning of shift, obtains sufficient materials and supplies necessary to support forecasted level of business
• Coordinates preparation of coffee, iced/hot tea as required
• Verifies banquet cover count, prepares and presents banquet check for guest payment/signature, forwards signed check, all associated documentation and payment (if received) to appropriate accounting representative
• Responds to guests complaints/comments in a positive, professional manner, follows Star Service "Own & Resolve Guest Issues" standard
• Completes Banquet Captains Report to document all function specific activities and make suggestive critique
• Coordinates all break down activities designed to leave function rooms clean, orderly and ready for the next function
• Oversees security and maintenance of all banquet equipment and supplies
• Attends appropriate meetings to communicate and acquire information pertaining to scheduled event
• Conducts meetings with department personnel as needed to keep them informed of upcoming events and activities
• Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy
• Trains, appraises, coaches, counsels and disciplines departmental employees according to Loews Hotels standards
• Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same
• Coaches, counsels, retrains personnel as needed in order to ensure superior levels of performance
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• High School Diploma or equivalent
• Three + years experience as a Banquet Captain in a high volume, upscale hotel or free standing restaurant/banquet operation
• Exceptional knowledge and understanding of various banquet and food service techniques and standards
• Effective leadership, management, organizational and communication skills
• Exceptional guest service skills
• Certifications; "Certified Food Manager", "TIPS" or equivalent responsible vendor
• Ability to lift and carry food service trays weighting 35+ pounds
• Ability to speak, read and write the English language
• Ability to stand, stoop, bend repetitively during entire shift
• Ability to work flexible schedule to include weekends and holidays