New

Unified Communications And MDM Tech

TEKsystems
$25.00 - $35.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, New York
Jan 18, 2025
Description HHC is looking for a UC/Mobile tech to join their team with their Unified Communications group. This group is a Large team and they will be the only support in this area at Metropolitan Hospital 1901 1st Ave., New York, NY 10029, to handle and support all UC and telecom concerns. This person will sit at Metropolitan Hospital 1901 1st Ave., New York, NY 10029. This person will support all UC service requests in Central office the Service-Now ticketing system. This person is the overall support to manage all telecommunication needs and troubles for this hospital. Responsible for the supervision, planning and delivery of system support services, including troubleshooting, customer assistance, and/or training, in response to customer requirements. They will oversee the day to day operation for the PBX, call center which has mostly been converted to Cisco( so Cisco is the more important system.) phone support vendor, managers, and technicians. Ensure Telecommunications Cisco vendor remedy tickets (for day-to-day break fix) meet SLA requirement; are maintained properly. As well as maintain data and configuration information with Verizon Customer Redirect Service for BCP purposes. Will also perform a variety of special assignments, generally in long-range planning, evaluation, testing, and remediation. This person responds to Voice related calls, which range in scope from local facility to agency wide. They will independently plans and carries out projects; analyses of requirements; integrating and coordinating vendor management. This person serves as a technical subject matter expert in the areas of PBX and UC engineering, IT systems, information management and policy planning. Prepares EITS weekly summary reports, staff assignment updates and staff reviews. They are responsible for emergency phones and business continuity re-direct services both landline and wireless. Request for Statement of Work, reviews existing voice and data configurations within elements of the HHC hospital facilities and makes recommendations and/or changes to improve the efficiency and effectiveness of the system's service. Responsible for the day to day support for VOIP infrastructure systems/equipment. Responsible for the support for all Telecommunications Infrastructure systems/components to include continuous monitoring and analysis of the telecommunications Infrastructure to ensure a maximum performance and availability. Also will be responsible for procurement, configuration, and deployment of Mobile telecom devices to include item, such as Apple iPhones, Galaxy Smartphones, Mifi's Pagers and Air Cards. To verify and ensure all Hospital telephone equipment location records, extension assignments, type of instruments, class of service, repair records, system data servers, and the telecommunications database are maintained correctly and accurately. All in all this person is a support tech that will handle hands on support of the telecommunications technical needs of the harlem location. Handle M/A/C's mobile device support and any telecom/tech work for this location. Skills UC, Cisco, MDM, VOIP, Mdm, Organizational change management, Unified communications, corporate communication, Change management, Project management, support, cisco voice, servicenow Top Skills Details UC, Cisco, MDM, VOIP, MDM, Organizational change management, Unified communications, corporate communication Additional Skills & Qualifications Proven proficiency with numbers, experience in analyzing large amounts of data, and an ability to consolidate and translate that data into business insight. * Excellent problem-solving skills with a proven track record of working independently, as well as within a team environment; Ability to overcome obstacles, prioritize, and manage workload. * Solid expertise with AV; including conference room hardware. * Strong written and verbal communication skills for contact with customer, managers, and vendors to obtain and interpret a variety of information. * Ability to work in a fast paced environment. * Strong analytical skills. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $25.00 - $35.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in New York,NY. Application Deadline This position will be accepting applications until Jan 31, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.