IT Support Intern

To assist with LAN Tech and Helpdesk daily responsibilities and duties

*Assist Helpdesk:

*Facilitate understanding, teamwork, and cooperation with team members and the user community (customers)

*Provide appropriate communication to management regarding production issues that adversely affect the user community

*Open tickets in the Help Desk work order system and dispatch appropriate resources via email, or online request

*Document all issues in the Help Desk system to ensure a timely resolution

*Assist LAN Tech:

*With the daily activities, such as organizing LAN room

*With inputting data into our Inventory Database

*With imaging new equipment

*Document your time in the Help Desk system

*Assist with projects in a timely manner

*Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management

*Focus on continuous improvement, and consistently demonstrate good business judgment

*Work effectively with all Pride departments to exceed internal and external expectations

*Pride retains the discretion to modify duties and/or assign other duties as necessary

*Must be a friendly team player, professional, detail-oriented, and honest

Must have the ability to:

*Multi-task, problem-solve, and prioritize in a fast-paced working environment

*Work and communicate effectively with multiple departments as a cross functional team

Must have:

*Relentless drive to achieve advancement and continuous improvement

*Basic working knowledge of Microsoft Office Word, Excel and PowerPoint and Windows 10

*Basic technical skills and a willingness to learn

*Excellent presentation, verbal and written communication skills

*No experience required

*Pursuit of an Associate or Bachelor's Degree in Computer Science, Information Technology or a related discipline

Prospective interns must:

*Be legally authorized to work in the United States

*Be at least in the equivalency of successfully completing Sophomore year of college before starting the internship

*Work at least three (3) 8-hour days per week on-site in the Duryea, PA facility

*Not have a conflict of interest with the department manager (i.e. family member)

Prospective interns must:

*Provide approval documents from their college or university to receive college credit

*This job description is not intended to be all-inclusive

*Summer Internship opportunity available

*Successful interns at Pride Mobility Products Corp. and/or Quantum Rehab will be given preference for future consideration for employment opportunities

*In exceptional circumstances, some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act

Pride Mobility Products/Quantum Rehab is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law.

If you are a person with a disability, a disabled veteran, or require a reasonable accommodation or assistance in completing an application for employment, please contact our human resources department at 1-800-800-8586 x1250.