Program Analyst 2

This Program Analyst II position is located within the Bureau of Consular Affairs, Office of the Comptroller, Procurement, Policy, and Oversight Division (CA/C/PPOD). CA/C is the primary financial management office for the Bureau and oversees the Consular and Border Security Program. CA/C/PPOD is responsible for the fee oversight program, coordinating and administering financial management controls and the audit coordination program within the bureau. This position is on the Fee Oversight/Pay.gov team and reports to the CA/C/PPOD Lead Management Analyst/Deputy Division Chief.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Monitors global CA onsite, offsite, and online consular fee collection operations and provides support and assistance on policies and procedures governing the almost $4 billion annual consular fee collections.
* Provides support and assistance to CA management in the maintenance of consular fee collection processes including troubleshooting operational issues.
* Develop and maintain fee reconciliation spreadsheets, Teams pages, and SharePoint Sites.
* Applying qualitative and quantitative techniques that often require modification to encompass a wider range of variables, s/he prepares evaluation criteria by gathering information and identifying issues for the measurement, assessment, and resolution of operational efficiency problems.
* Develop and maintain global consular fee collection reports, trackers, and data analytics tools via Excel and other platforms (i.e., PowerBI, Tableau) as needed required.
* Develop and maintain consular fee projections/forecasts.
* Provide consular fee related guidance and contribute to development of fee related policy.
* Assist in answering questions from overseas posts and CA offices regarding fee collection oversight and policy guidance.
* Draft guidance and standard procedures for consular fee collections.
* Provide training and promote awareness on proper reconciliation procedures to consular operations.
* Develop new fee oversight and reconciliation practices as required.
* Provide fee collection and fee oversight input for presentations and reports to external stakeholders, including BP, Congress, and OMB; and
* Other duties as required by the team and/or assigned by CA/C leadership.

REQUIREMENTS:

* Must be a US citizen with a valid US passport and possess or obtain/maintain a minimum a SECRET clearance.

Education:

BA/BS and 5 years of experience, or MA/MS and 2 years of experience.

QUALIFICATIONS:

* Demonstrated previous experience in a project or program management role; Excellent organizational, communication and writing skills.
* Demonstrated customer service skills, including customer needs assessments, meeting quality standards for services, and evaluation of customer satisfaction.
* Demonstrated proficiency with Microsoft Office software/applications, especially Excel.
* Ability to interact effectively with others in particular, colleagues and personnel at various Department levels.
* Demonstrated competency with Audio and Video Conferencing, through such media as WebEx, Teams or other means as needed.
* At least 2 years of experience with financial reporting and/or project management.
* Experience conducting analyses of functions and work processes; and presenting recommendations for improvements and corrective actions.

ADDITIONAL QUALIFYING FACTORS:

As a condition of employment, must pass a pre-employment drug screening, as well as have acceptable reference and background check results.

The Tatitlek Corporation gives hiring, promotion, training and retention preference to Tatitlek shareholders, shareholder descendants and shareholder spouses who meet the minimum qualifications for the job.

As an equal opportunity employer, The Tatitlek Corporation recognizes that our strength lies in our people. Discrimination and all unlawful harassment, including sexual harassment, in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment. We support and obey laws that prohibit discrimination everywhere we do business.