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Remote Senior Client Success Manager - All TxO Locations

US Oncology Network-wide Career Opportunities
life insurance, tuition reimbursement, 401(k)
United States, Texas, Richardson
3001 E President George Bush Hwy (Show on map)
Jan 17, 2025
Overview

Texas Oncology is looking for a Remote Senior Client Success Manager to join our team! This position is fully remote with 50% travel from February through August, but not every week. Travel is only during new site implementations.

Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 280+ sites across Texas and southeastern Oklahoma. Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

Why work for us?

Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

What does the Remote Senior Client Success Manager do? (including but not limited to)

The Senior Client Success Manager is instrumental in steering and managing organizational change initiatives. This role is focused on ensuring the successful adoption and implementation of new strategies, processes, and technologies across the organization. It requires a profound understanding of change management principles, superior leadership skills, and the capacity to collaborate effectively with cross-functional teams. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.


Responsibilities

The essential duties and responsibilities (including but not limited to)

  • Change Management Strategy Development:
    • Conduct thorough change impact assessments to identify potential risks and obstacles and develop mitigation strategies.
    • Develop and implement comprehensive change management strategies and plans aimed at maximizing employee adoption and minimizing resistance.
  • Leadership:
    • Lead and manage change initiatives to ensure the successful achievement of project objectives within set timeframes and budgets.
    • Provide leadership and guidance to project teams, ensuring clear communication, alignment of objectives, and effective execution of change initiatives.
  • Stakeholder Collaboration:
    • Collaborate with key stakeholders, including senior leaders, project teams, and employees, to develop and execute effective change management plans.

Qualifications

The ideal candidate for the will have the following background and experience:

Bachelor's degree and five years of experience leading process improvement projects (or equivalent progressive professional experience).

Key Knowledge, Skills, and Abilities:

  • Proven Change Management Experience:
    • Demonstrated experience as a change management, client success professional, ideally in a leadership role within the healthcare sector, with a successful track record of managing and implementing digital initiatives.
  • Healthcare Industry Knowledge:
    • Familiarity with the healthcare industry, specifically working with provider practices, to support the successful adoption and integration of digital initiatives.
  • Leadership and Influencing Skills:
    • Excellent leadership and influencing capabilities, with the ability to build strong relationships and collaborate effectively with stakeholders at all levels, including clinicians and administrative staff.
  • Communication and Presentation Excellence:
    • Exceptional presentation skills with solid communication capabilities and practices, both oral and written, enabling clear and persuasive conveyance of complex information to diverse audiences within the healthcare environment.
  • Analytical and Problem-Solving Abilities:
    • Analytical mindset with the capacity to assess complex situations, identify root causes, and develop effective, data-driven solutions.
  • Independent and Collaborative Work Style:
    • Successful track record of working independently and as part of a team, demonstrating flexibility and adaptability in various work environments.
  • Project Ownership and Urgency:
    • Strong sense of project ownership with a high sense of urgency, ensuring proactive and decisive action in driving project success and meeting organizational timelines.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be offered to enable individuals with disabilities to perform essential functions. Requires sitting for long periods of time. Some bending and stretching are required. Adequate finger dexterity and feeling to perform keyboarding and substantial repetitive motions involving the wrists, hands and/or fingers. Requires vision and hearing corrected to normal range. Must be able to view computer screens and printed material accurately. Occasionally lifts and carries items weighing up to 40 lbs.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be offered to enable individuals with disabilities to perform the essential functions. The work environment is typical of an office setting.

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