Lead Command Duty Officer - OEM

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Closing Date: January 20, 2025, or upon receipt of the first 50 applicant submissions received

Lead Command Duty Officer (CDO)

Office of Emergency Management

Hourly Range: $23.21 - $34.82

Availability to work any shift, holidays, and weekends as scheduled

The Office of Emergency Management (OEM) is in the business of urban resiliency, the protection of lives and property through exacting communications to decision-makers and through the total coordination of resources, on-location, and on-time. OEM strives for a 'whole community' approach, meaning collaborative stewardship in government and in private entities, thereby allowing civic society to bounce back from the shocks of our increasingly complex culture.

The Lead Command Duty Officer (CDO) enhances the 911/CDO Communications Center to be a bona fide Command Center for Milwaukee County, building trust and confidence for municipal PSAPs to consolidate with the County as a collaborative stewardship, saving significant tax levy expenditures and providing equitable services to the citizens of Milwaukee County. This is a major initiative for the County Executive to become the healthiest county.

JOB SUMMARY: The Lead Command Duty Officer (CDO) is responsible for all shift operations on the floor, daily oversight of team duties, ensure 24/7 coverage, adherence to Directives/SOPs. The Lead CDO must ensure staff are meeting performance metric minimums. Spends 80% of their time working as a call-taker, CDO or dispatcher and coordinates with leadership to provide technical assistance to staff, resolve minor work or personnel problems.

JOB DUTIES:

• Supervision. Ensure CDOs perform duties in accordance with approved policies and procedures. Correct technical or procedural issues and provide recommendations in coordination with the 911 Director/Supervisor. Responsible for all CDO operations situational awareness and business acumen.
• Monitor Command Duty Officer Operations. Manage all CDO functions, including operating the EMS hospital alerting tool, trauma-triage patients, coordinate on-line medical control, dispatcher-assisted CPR calls, HERC hotline, MCI management & emergency alerts. Monitor all CDOs to ensure compliance with duties.
• Leadership & Employee Relations. Provide leadership on 911 floor employing the core principles of OEM. Review CDO & Dispatcher appearance, conduct, and contacts with co-workers, public, & other outside entities. Properly document for corrective action and kudos. Report noncompliance with prescribed rules.
• Scheduling. Write and maintain schedule. Track Command Duty Officer attendance, verify and approve bi-weekly timesheets. Ensure 24/7 coverage is provided to support public safety operations, with minimal overtime.
• Maintain Dispatcher Assisted CPR Program. Collaborate with 911 QA & Training Coordinators in the maintenance of the Dispatcher Assisted CPR program, including CPR call audio review. Complete and ensure all trainings are up-to-date and in compliance. Seek any grant opportunities to assist with the program.
• Monitor. Monitor adjacent public safety radio systems: WI INteroperable System for Communications, statewide public safety radio; OpenSky, a City of Milwaukee Fire/EMS/Police radio system; NOAA national weather safety radio. 100% participation in roll calls and ad-hoc calls
• Data Monitoring, Emergency Alerts and Notifications. Maintain Countywide situational awareness by monitoring platforms and data dashboards (FirstWatch, news and social media outlets). Disseminate emergency alerts via Everbridge. Make notifications to internal, external agencies, to include senior leadership
• Monito Equipment. Monito CDO communication equipment daily to ensure it is in proper working conditions. This includes mobile devices, radio, and PC performance. Maintain OEM back-up kits that include mobile phones, radios, laptops, medical supplies, and COOP plans.
• Monitor Overall County Welfare and Readiness. Establish and maintain relationships with County dispatch centers to include MCSO LEAD, MCTS, Highway, Airport, FMD CityWorks. Track and monitor activities to create an overall "state of welfare and readiness in Milwaukee County properties, assets and jurisdiction.
• Perform other duties as assigned. Dedicated Lead time to complete administrative duties. Other duties as assigned by OEM Director, OEM Deputy Director, 911 Division Director and/or CDO or 911 Supervisor to include assistance with hiring, firing, recommendations for performance and behavior issues.

MINIMUM QUALIFICATIONS

• Current Wisconsin resident of the State of Wisconsin at time of application.
• A valid state of Wisconsin driver's license at time of hire and maintained throughout employment.
• High school diploma or G.E.D. equivalent is required.
• Must be able to pass a criminal background, including fingerprinting, and an employment verification check.
• At least one (1) year of experience working in Radio communications
• EMT/Paramedic Certification is required.
• Ability to push/pull/lift/carry up to 30lbs as needed.

PREFERRED:

• At least 6 months of dispatch experience

Note: All appointees must successfully complete the Transaction Information Management Enforcement (TIME) system training within six (6) months of hire date AND must be Criminal Justice Information Services (CJIS) compliant within six months of hire date.

Knowledge, Skills, and Abilities:

• Read, write, and comprehend simple instructions, short correspondence, and memos.
• Read and interpret safety rules, operating/maintenance instructions, and procedure manuals
• Write routine reports, correspondence, and speak effectively before both internal and external groups.
• Read, analyze, and interpret business manuals, technical procedures and/or government regulations.
• Read, analyze, and interpret scientific and technical journals, financial reports, and legal documents.
• Prepare and/or present written communications that pertain to controversial and complex topics.
• Regularly makes significant decisions and results, typically affecting the entire department. Available guides or precedents are limited. Has authority over the allocation of resources.

NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

CANDIDATES MUST POSSESS THE MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

NR20 (4801 OEM) KM

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.

• Milwaukee County, WI, USA
• Milwaukee, WI, USA