Training Specialist-Professional Services

Say hello to opportunities.

It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.

RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We're currently looking for: An experienced trainer to join our Customer Training team. Working for the Manager of Customer Training, this role is a key contributor to the identification of training needs and the delivery of standard and tailored training within the customer training curriculum. This role focuses on the delivery of VILT and consultation for the RingCentral products, with potential for additional responsibilities.

To succeed in this role you must have experience in:

• Design and facilitate world-class customer-facing learning programs, applying adult learning principles to VILT formats

• Deliver customer-facing training daily, maintaining high-quality instruction and engagement throughout

• Provide engaging, visual, and hands-on learning experiences that drive customer success

• Offer expert training consultation to customers, providing guidance on training strategies, methodologies, and best practices

• Collaborate with cross-functional teams to ensure training content is accurate, relevant, and aligned with business needs and priorities

• Assist in content development to refine and improve course curriculum as needed

• Conduct training needs assessments and translate requirements into effective training programs

• Drive projects to completion within agreed-upon timeframes, demonstrating strong organizational and time management skills

• Seek continuous improvement by staying abreast of industry trends and implementing innovative training techniques

• Build and maintain solid cross-functional relationships to enhance training outcomes

• Assist with internal training initiatives as required

Desired Qualifications:

• Proven success with blended learning including ILT and VILT

• Enjoys working with a dynamic, tight-knit team to produce cutting-edge, high-quality training solutions

• Courage and confidence to challenge the status quo, expresses views openly

• Stays up to date with training industry best practices and willing to try new ideas

• Excellent organizational, analytical, interpersonal and written/oral communication skills

• Bachelor's degree from a four-year college or university is required

• Two years of systems training experience related to user implementation and adoption

• Voice-over-IP or telephony experience is highly preferred

What we offer:

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• 401K match and ESPP

• Paid time off and paid sick leave

• Paid parental and pregnancy leave and new parent gift boxes

• Family-forming benefits (IVF, Preservation, Adoption etc.)

• Emergency backup care (Child/Adult/Pets)

• Employee Assistance Program (EAP) with counseling sessions available 24/7

• Free legal services that provide legal advice, document creation and estate planning

• Employee bonus referral program

• Student loan refinancing assistance

• Employee perks and discounts program

RingCentral's Global Service and Support team leads the post-sale experience for our customers-making sure their every need is met, and that they're able to use our products effectively and easily. As our customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.

RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone(MVP) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

If you are hired in Colorado, the compensation range for this position is between $39,900.00 and $57,000.00 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

This role has an application deadline of March, 15th, 2025. Please apply prior to the deadline to be considered for the role.