Service Desk Analyst (Information Systems Specialist 4)

Oregon State Treasury is recruiting for the position of Service Desk Analyst .

This position is responsible for handling and responding to IT related incidents and requests that come to the IT service desk; installs software and manages workstation hardware, security, patching, and upgrades; ensures the management of active directory and mobile devices; contacts technology vendors for service and troubleshooting; ensures that assets are assigned to users; responds to service desk procurement tasks; documents resolutions and updates knowledge articles; provides new hire computer and technology orientation; and provides technology assistance during board meetings.

Job Duties

• Provide service desk support (Complexity level 1 & 2) for Treasury users, other State agencies and Treasury customers.

• Perform installation of software and management of workstation hardware security, patching, and upgrades.

• Ensure mobile devices are managed by mobile device management.

• Task in identity manager, active directory or entra ID, which includes create and remove user accounts, create and maintain file/folder permissions.

• Follow procurement process for technology and software procurement.

• Contact technology vendors for service or troubleshooting of applications.

• Ensure assets are assigned to users/locations in asset management systems as they are distributed.

• Respond to Service Desk procurement tasks.

• Document resolutions, and update knowledge articles and procedures as appropriate.

• Cross-functional team member with OST IT services.

• New Hire Orientation for technology, remote or in person.

• Hardware and Mobile device refreshes as needed.

Work Schedule

This position will have the opportunity for a hybrid (remote and in-office) work location schedule; in-office work will be predominately from Treasury's office in Salem, with occasional travel to Tigard. The schedule will have two days a week in office presence. Based on business needs, this position may require additional days in office.

Salary Range

$60,624 - $91,680 annually.

Job Classification

This position is classified as an Information Systems Specialist 4 . This position is a SEIU represented position .

Required Minimum Qualifications

• Three (3) years of information systems experience in service desk analytics; OR

• An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field; AND one (1) year of information systems experience in service desk analytics.

Desired Attributes

Job Specific Attributes

• Service desk experience; experience with customer service and providing technology answers at Level 1 and 2 complexity.

• Software experience with Windows OS, Microsoft System Center Configuration Manager, Internet Browsers, Microsoft Office Suit, Microsoft Active Directory.

• Experience in information security within a service desk role.

• Experience with inventory management and asset tracking in software.

• Experience with providing customer training.

• Experience with project work / project management.

Core Attributes

• Respect - Treats all individuals fairly and respectfully; works effectively with others; fosters an environment where opportunities to thrive are available to all; respects different values and viewpoints.

• Teamwork - Acts in a professional, respectful, and courteous manner, recognizes the worth of others, and places the good of the team ahead of personal objectives.

• Flexibility - Demonstrates willingness to change to meet organizational needs, professionally handles discomfort with a changing work environment, and remains calm in stressful situations.

• Communication - Effectively articulates and exchanges information with internal and external stakeholders. Is prompt in responding to questions and inquiries.

• Initiative - Takes appropriate action without waiting for explicit instructions, generates creative approaches to addressing problems and opportunities.

• Critical Thinking - Identifies and weighs options, makes sound decisions after reviewing all relevant information, plans for potential problems, takes calculated risks, and recognizes impact of solutions.

• Time Management - Prioritizes and manages time effectively across various competing tasks, demonstrating focus and adaptability, arriving on time for meetings, and meeting deadlines.

• Attention to Detail - Demonstrates accuracy and thoroughness when accomplishing tasks.

How to Apply

You are required to upload your resume and a cover letter describing how you meet the desired attributes listed above.

Please make sure the attributes and qualifications you possess are clearly demonstrated in your application materials. Following these instructions and providing this information will be used to determine which candidates will be selected to move forward in the process.

We will accept applications through the job announcement closing date, however, we may close this recruitment early, if we receive a well-qualified applicant pool. If interested, please apply early.

Benefits of Joining Our Team

• Low employee premium share for medical, dental, vision, and basic employee life (1% or 5% employee share);

• Robust paid leave package, such as vacation, personal business, holidays, sick leave, and floating day of leave;

• PERS retirement benefits;

• Support with training and development;

• Student loan forgiveness under the Public Service Loan Forgiveness Program (PSLF);

• Optional benefits include optional life, short & long term disability, accidental death and dismemberment, Oregon Savings Growth Plan (deferred compensation plan), flexible spending accounts, long term care insurance, employee assistance program, and more!

About Oregon State Treasury

Oregon State Treasury is focused on improving the financial well-being of all Oregonians. We provide low-cost programs for governments, and empower Oregonians to invest in themselves and their loved ones for a more secure future.

We are committed to cultivating a workplace that is diverse, inclusive, and respectful. We value and support the collective differences in who we are and celebrate the fact that everyone comes to the table as their own unique individual. We believe this commitment empowers our success and makes Oregon State Treasury an excellent place to work. As Treasury employees, our commitment to diversity, equity, and inclusion makes this a safe environment for us to ask questions, learn, and grow, and helps us to better serve Oregonians.

Our Values and Principles

INTEGRITY---INNOVATION---DIVERSITY---TRUST---PROFESSIONALISM---ACCESSIBILITY

Please visit the following webpage to learn more about Oregon State Treasury: https://www.oregon.gov/treasury/Pages/index.aspx

Special Information

• Prospective employees are subject to an extensive background check that may include, but not be limited to, validation of all application materials, prior employment, and professional references, driving records and fingerprint-based state and federal criminal and civil records. Adverse background data may be grounds for immediate disqualification.

• OST does not offer visa sponsorships, and within three days of hire, the successful candidate will be required to complete the U.S. Department of Homeland Security form I-9, confirming authorization to work in the United States.

• Eligible veterans who meet the qualifications will be given veterans' preference. To receive preference you MUST attach appropriate documentation as outlined by the Department of Administrative Services at the following website: Veterans Resources. You may also call the Oregon Department of Veterans' Affairs at 1-800-692-9666.

• OST is an equal opportunity, affirmative action employer committed to a diverse workforce.

• Consistent with the Americans with Disabilities Act (ADA), Oregon State Treasury will provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. Requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please call Oregon State Treasury at 503-378-4000 and request to be connected to Human Resources.