Patient Services Representative

Are you looking for:

• A fun, flexible work environment where you can help shape the future of sexual healthcare in Minnesota and make a positive impact on young people's lives?
• An organization committed to patient-centered care including longer scheduled patient appointment times?

Who We Are

The Annex Teen Clinic provides sexual health care and education for young adults through age 25 in a friendly, non-judgmental, and comfortable atmosphere. Our services are low-cost, medically accurate, and developmentally appropriate. The Annex Teen Clinic has been providing services in Northwest Hennepin County and North Minneapolis since 1971.

Why You'll Love Working Here

The Annex Teen Clinic is the industry leader in sexual health and education for young people through the age of 25. We pride ourselves on creating a comfortable, relaxed, and social work environment for mission-driven employees. We provide the full range of birth control methods, STI testing and treatment, pregnancy testing and all-options counseling and referrals, as well as sexuality education.

Wages

$17 per hour

Benefits

Earned sick and safe time; ATC sponsors a retirement plan with a 3% employer contribution after one year of service.

Schedule

This is a temporary, part-time position that works Monday through Wednesday 8:30am-6pm and Friday 9:30am-2pm.

A Typical Day in the Life...

A typical day as a Patient Services Representative at the Annex provides an opportunity to serve as a community partner focused on sexuality education services, and will include the following:

• Providing customer service to each patient visiting the clinic.
• Checking patients in upon arrival; checking patients out upon departure.
• Conducting patient experience surveys to help shape & improve Annex's services.
• Helping patients to schedule appointments.
• Providing customer service to incoming callers.

Who You Are

• You have a background or education in STI testing and risk reduction (preferred).
• You have some experience in a clinic setting (preferred).
• You are bilingual (preferred).
• To be successful in this role, you must be passionate about sexual healthcare.
• Preferably, you have a valid driver's license, access to reliable transportation, and the ability to meet Annex Teen Clinic's driving record requirements. Please note that if the license was not issued in the state of Minnesota, you have 60 days after becoming a Minnesota resident in which to apply for your Minnesota driver's license or permit.

Diversity and open expression are fundamental to the work of Annex Teen Clinic. We are passionate about building and sustaining an inclusive and equitable working environment where everyone can belong. Every member of our team enriches our work by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We welcome everyone to apply, especially those individuals who are underrepresented in our sector: individuals who identify as BIPOC, Indigenous or people of culture, LGBTQI+ and gender fluid or gender nonconforming, individuals with disabilities (both seen and unseen), veterans, people of any age or family status. We encourage you to apply even if you feel like you don't fit 100% of the technical requirements. Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, marital status, national origin, sex, gender identity, sexual orientation, familial status, genetic information or a protected veteran's status.

Our organization has a partnership with Metropolitan Alliance of Connected Communities (MACC) to provide administrative services including management of the hiring process. If you apply for this position, you may see references to MACC in some online materials.

Annex Teen Clinic participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. See E-Verify's official poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf. See E-Verify's Right to Work poster at https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf.