Service Desk Technician I

Pacific Seafood
paid time off, paid holidays, sick time, 401(k), retirement plan
United States, Oregon, Clackamas
16797 Southeast 130th Avenue (Show on map)
Jan 13, 2025
At Pacific Seafood, we do more than just provide the world with the healthiest proteins on the planet. We are an excellence-driven organization committed to being the brand of choice in the marketplace and the employer of choice in the community. We believe in servant leadership, investing in our team members, and rewarding performance. We live by the core values of our Diamond Philosophy: Quality, Teamwork, Productivity, and Excellence-which means consistently doing your best and always striving to do better. Summary: The Service Desk Technician I at Pacific Seafood has a key role on our IT team supporting efforts to answer, evaluates, and prioritizes incoming requests for assistance from team members. This position involves helping team members experiencing problems with PCs, network printers, phone systems, and other computer-related technologies and is ideal for someone who is a self-starter and can work independently. This position is required to participate in IT on-call rotation. Key Roles and Responsibilities: Service Desk Support: Aid team members through the Service Desk. Provide first-level technical support and troubleshooting assistance to end-users via phone, email, or chat. Support and maintain Active Directory. Continuously monitor ticket queues and quickly assign tickets to appropriate parties and follow up with users to ensure timely resolution and customer satisfaction. System Configurations and Support: Document all support interactions, including details of the issue and resolution, in the ticketing system. Provide local and remote user support and training. Configure PCs - desktops and laptops. Configure, deploy, and support network printers. Network Maintenance: Identify and escalate complex or unresolved issues to Tier 2 or Tier 3 support teams as needed. Basic first-level LAN/WAN troubleshooting. Maintain user passwords on AS/400 and Windows network. Assist in supporting and managing the phone system. Additional responsibilities may be assigned as deemed necessary to support the overall goals and objectives of the position. What You Bring to Pacific Seafood: *Required:* High School Diploma Minimum of two years of experience supporting networked computers running Windows 10/11 and Microsoft 365 applications, including MS Outlook. Minimum of two years of experience in the setup and support of laptop and desktop hardware. Basic understanding of LAN/WAN. Valid driver's license. Preferred: Prior experience with AS/400 and/or phone support systems. Total compensation: At Pacific Seafood your base wage is only a portion of your overall compensation package. We invest in our Team Members through a comprehensive and attractive total rewards package, including but not limited to: Health insurance benefits options, including medical, prescription, vision, dental, basic group life, and short-term disability. Flexible spending accounts for health flex and dependent care expenses 401(k) Retirement Plan options with generous annual company profit-sharing match Paid time off for all regular FT team members, including sick days, paid holidays, vacation, and personal time Employee Assistance Program- Confidential professional counseling, financial, and legal assistance provided at no charge to Team Members and immediate family members Product purchase program Pacific Seafood is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.