Director, Critical Facilities Data Center Operations

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary
The Director of Critical Facilities

will take leadership and will be responsible in managing teams indirectly of different disciplines to produce desired results in a timely manner with the goal being to ensure that deliverables for our client are addressed.

Responsibilities

• The Director will organize and coordinate critical environments management programs, provide strategic guidanceto Site Teams, Operational Managers, Facility Managers, Chief Engineers and Operation Engineers in ways that promote the JLL culture,

• Implement critical data center model programs, policies, standards and guidelines.

• Be responsible for the management of updating and delivery reports, management and delivery of procedures program to be improved, developed, deployed and outlined in JLL's master service agreement (MSA), and specifically Schedule 02.1 (Base Services).

• Development, administration and oversight of the procedure [SOP, MOP, EOP], management operations and audits programs administered throughout the electrical, mechanical equipment Gray and White spaces.

• Development of operating procedures will need to be in place and available for review, applied to all scheduled electrical, mechanical and fire life safety related to data center engineering operations, including construction / maintenance work efforts, validated and proofed / tested, team will need to be trained and tracked, up to date on latest version, on file in electronic and hard copy

• Applied data center work rules

• Oversee the Critical Work Authorization Check List

• Review Pre-work effort protocols program management

• Post closeout steps communication

• Scripting steps alignment (MCIM future automate)

• Switching Tag Program

• Switching communication protocol

• Change of state Pre-/post documentation

• Log in/out control process

• Tool Inventory management
• Sign in sheet / log in program
• Dual custody / two-man rule written policy.
• Formal filing program

Experience:

Education & Experience

• Hands-on experience working in a data center/critical facility, including UPS.

• Systems, emergency generators, and switchgears.

• High School diploma or GED equivalent

• 10+ years related work experience.

• 7+ years supervisory experience.

• Working knowledge of computer applications including Word and Excel.

• Demonstrated verbal/written communication skills.

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to read, analyze, and interpret technical procedures, or governmental regulations and codes.

• Ability to write routine reports and correspondence.

• Ability to speak effectively before small groups of tenants or fellow employees.

• Demonstrated verbal/written communication skills.

Other Skill and Abilities

• Ability to use drawings, specifications, shop math and various measuring or testing instruments.

• Working knowledge or the capability of developing proficient knowledge of Microsoft Word, Microsoft Excel, Outlook and Microsoft Access and any other software packages.

• Must be able to professionally interact with tenants and contractors.

• Demonstration of leadership ability, presentation capabilities and organization skills.

Preferred Requirements

• Corrigo Experience.

• MCIM / Salesforce Experience.

• Zendesk Experience.

• Service Now Experience.

Physical Requirements

• This position will require the following:

• Walking large, campus-like settings.

• Frequent walking, climbing, bending, kneeling, lifting, stooping, and working/extending overhead, including:

• Lifting a minimum of 50 lbs.

• Climbing stairs and navigating rooftops to access equipment.

• Using ladders up to 30 ft and working from heights.

• Ability to Climb a ladder with a 300-lb weight limit.

• Must be able to work different schedules.

• Must be able to work Holidays.

• Must be able to respond to site emergencies.

Customer Environment Description

A leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions across the globe for demanding customers within a fast-paced environment, serving some of the largest companies in the world.

With more than 50 high-performance mission-critical facilities worldwide, the company ensures the continued operation of digital infrastructure for nearly 800 customers, including approximately 200 Fortune 1000 companies.

JLL operates 40 sites for the customer that includes campuses and individual data centers. We provide operational support including operating engineers, chief operating engineers, facility managers, and regional managers.

JLL has been supporting the customer since 2021. The relationship has continued to grow as the customer's business has grown; we continue to support current locations and assist in establishing new sites across the United States.

We continue to struggle meeting the KPIs set forth by the customer, particularly when it comes to incidents.

With an increased focus on training and adequate staffing models, we will be able to meet our obligations and exceed expectations. Our goal is to continue a fruitful relationship that allows us to grow with the customer. This will provide many opportunities for our employees and allow our customer to scale their business.

Benefits

JLL recognizes the impact that the workplace can have on yourwellness, so we offer a supportive culture andcomprehensive benefits package that prioritizes mental, physical andemotional health.

Some of these benefits, include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Compensated for Holidays Worked

• Pay differential for Night Shift Employment

About JLL

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility.

That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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