Client Engagement Director

JOB SUMMARY

A Client Engagement Director will thrive in a fast-paced sales culture. To be successful in this role a Senior Client Engagement Manager must plan and execute sales activity to acquire new and retain current clients.

ESSENTIAL DUTTIES AND RESPONSIBILITIES

• Business Development
• Resourceful, tenacious and persistent. Ability to identify client buying signs and staffing needs.
• Drive the development of new client relationships through effective daily planning, prospecting, cold calling and appointment setting.
• Meet weekly sales metrics that will lead to annual personal sales and gross profit objectives.
• Pursue companies that fit the Advanced Resources ideal client profile.
• Collaborate with client contacts to understand current & future staffing needs.
• Represent Advanced Resources as the most respected staffing firm in our industry and differentiate us from our competitors.
• Interact with clients, talent, and vendors on a regular basis.
• Client Retention
• Consults with clients on achieving department or company goals. Continually clarify client expectations to establish trusted client partnerships.
• Expand business relationships within each client by exceeding client expectations, getting referrals to new departments and getting referrals to new business.
• Proactively market talent to clients and work proactively with clients to obtain job orders.
• Ability to manage accounts and continually seek new business.
• REAL Team Work
• Work with internal staffing operations so that recruiting activities compliment sales activity.
• Build team relationships with other teams and communicate frequently on open orders and upcoming client needs.
• Work with the other teamstoward meeting our overall branch revenue and GP goals.

QUALIFICATIONS

Education/Experience:

• Bachelor's Degree in a relevant field or equivalent experience.
• Minimum of 4 years of successful sales or staffing industry experience
• Ability to thrive a metrics driven environment

Other Qualifications

• Ability to plan objectives and provide direction, guidance, and assistance to others. Ability to independently organize work to meet established objectives.
• Must have excellent problem solving and organizational skills. Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to comprehend written and verbal sources of information.
• Ability to use oral communication and presentation skills to conduct effective client meetings.
• Ability to calculate figures and amounts such as pay/bill rate, mark up, commissions, percentages, and discounts.
• Ability to document activity in the applicant track system following Operation's guidance.
• Ability to work in an Advanced Group office unless at a client meeting to build the team and promote cross-selling.
• Must have ability to travel in area territory.

ROLE COMPETNCIES

• Functional Expertise - Proficiency of the skills and knowledge relevant to the function. Success in performing most complex assignments with little supervision.
• Communication - Communicates complex issues clearly and credibly with widely varied audiences. Ensures appropriate individuals are informed.
• Customer Experience - Proactively discovers the needs of customers and creates new solutions, services, and processes to meet the customer's changing needs. Works in partnership to improve customer experience.
• Influence - Develops consensus on ideas and recommendations affecting own team or other teams. Facilitates discussions and gives consideration to a range of interests, opinions, and possibilities.
• Problem Solving - Anticipates problems. Creates innovative working methods to generate new ideas. Serves as a resource for problems affecting large scale projects or systems.
• Process Excellence - Assesses the effectiveness of systems and current processes; streamlines standards and processes and develops innovative approaches to program development and implementation.
• Relationship Management - Builds and manages strategic relationships to establish mutually beneficial working arrangements, openly sharing knowledge and insights.

Catena Solutions specializes in supporting supply chain organizations with their business initiatives including digital, financial, human capital, and supply chain transformations. We do so by meeting you where you are in your journey, whether that's needing consulting resources for knowledge gaps or interim support for business continuance.