Senior IT Applications Analyst

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Senior IT Applications Analyst

IMSD

Full Time

Salary Pay Range: $81,556.80- $122,345.60

Closing Date: January 22^nd, 2025, or upon receipt of the first 50 applications

Summary: The Senior IT Applications Analyst utilizes specialized knowledge of software and systems components and applies knowledge and skills in problem-solving, implementing configuration changes, including technical expertise in assigned systems. This role also analyzes, documents, installs, supports, and maintains applications, software, and systems for IMSD and client departments. Additionally, the Senior IT Applications Analyst knows and follows ITIL best practices and collaborates and communicates with client customers.

Essential Responsibilities:

• Configures applications, systems, and solutions maintenance - Hands on support for day-to-day usage of applications. Maintains a deep domain knowledge of the functionality of Milwaukee County Enterprise applications, technology, and integrations. Provides technical support to Milwaukee County and IMSD staff.
• Support Activities Leadership - Converts requirements into appropriate system configurations. Supports the planning, creation, and implementation of interfaces and other integration as necessary. Primary support resource for applications. Primary for integration of County to enterprise systems.
• Ensures the security and integrity of all systems and data - Ensures security, compliance, and integrity of systems and data. Creates, implements, maintains, and tests disaster recovery procedures for applications. Ensures change control and support ticketing processes are executed by defined procedures.
• Development of Excellent Solution Delivery People - Practices strong personal management routines; effectively participates in the IMSD performance management process to drive goals and performance; works effectively in a matrix environment and develops a culture of collaboration; ensures IMSD reputation for solid delivery.
• Administrative and supervision duties - Completes all administrative tasks required for the position, including time reporting and documentation. Provide supervision to other analysts and act as lead programmer within projects or maintenance-related tasks. Assist management in developing policies and procedures.
• Software Creation - Creates, maintains, and upgrades existing and new software systems.
• Perform other duties as assigned.

Minimum Qualifications:

• Current resident of Wisconsin.
• Associate Degree in IT, Engineering, Business, or related field with at least Five (5) years of related experience in an IT setting

OR

• Bachelor's Degree in IT, Engineering, Business, or related field with at least Two (2) years of related experience in an IT setting.
• Advanced knowledge of all related computer and software applications, such as word processing and spreadsheets.
• Advanced knowledge of configuring and managing web-based applications.

Preferred skills and knowledge:

• Excellent communication skills both verbal and written.
• Experience configuring and managing web-based applications.
• Well versed in technical concepts, approaches, and designs.
• Proficient in handling complex technical concepts, the latest application tools and technologies, and strong troubleshooting techniques.
• Experience successfully utilizing IT systems in large, distributed organizations.
• Solid understanding of internet technologies like HTTPS, FTP, IIS, SMTP, DNS, and VPN.
• Experience with programming languages like SQL, HTML, Visual Basic, C#, Visual C++, JavaScript, Java, PHP, Python, or others.
• Experience working with databases like Azure SQL, SQL Server, MongoDB, Oracle, Access, or other database technologies.
• Experience with file formats like CSV, XML, fixed-length, and EDI.
• Experience with content management systems like OnBase, Titan, or others.
• Knowledge of internet-based productivity suites like Microsoft's Office 365 or Google's G Suite.
• Working knowledge of Agile and waterfall methodologies for planning and executing work.
• General knowledge of network hardware/protocols and desktop hardware/operating systems.
• ITIL Foundation Certified.

NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.

• Milwaukee, WI, USA