Motor Vehicle Dispatcher

IBEX IT Business Experts (IBEX) is a nationally recognized project management, training, and professional services firm focused on supporting the needs of both Government and Corporate Clients. IBEX was named to the INC 5000 list of fastest-growing companies four years in a row and most recently won the 2024 US Health & Human Services Woman Owned Small Business of the Year Award. IBEX has grown substantially year over year since its founding in 2012.

At IBEX, our core values are exemplified through our people, products/services, processes, and daily activities! If you have the skills and experience and align with these core values, this position is for you!

• Passion for Success
• Intentionally committed to diversity of thought
• Inclusive of all people and perspectives
• Do the right thing, even when no one is watching
• Improving businesses & communities through collaborative solutions

Human Resources Environmental, Social, and Governance Statement

At IBEX, we recognize that our employees are our greatest asset and the foundation of our success. The Human Resources department is at the forefront of embedding Environmental, Social, and Governance (ESG) principles into the heart of our workplace culture, talent management, and operational practices. Our commitment to ESG within HR reflects our dedication to creating a sustainable, equitable, and ethical working environment for all our employees.

Job Description

Position: Motor Vehicle Dispatcher

Reports to: Director of Project Management

Location: CDC, Either Chamblee (4770 Buford Hwy, Chamblee, GA 30341) or Roybal (1600 Clifton Road NE, Atlanta, GA 30329-4018) campuses or within a 50-mile radius of facilities

Type: Full-Time; SCA; Non-Exempt

Schedule: Monday - Friday; 6:30 AM - 3:30 PM

Job Summary:

IBEX IT Business Experts, LLC is looking for a Full-time Motor Vehicle Dispatcher to support our client, the Centers for Disease Control. Qualified candidates will have previously demonstrated experience executing dispatch functions through a vehicle reservation system, providing clerical and administrative support to departmental operations, and assisting in fleet logistics including relocating vehicles to authorized points. Necessary tools to success: being a respectful team player, flexibility in working hours, and high attention to detail.

Minimum Qualifications:

• Must have the ability to work in the US
• Required: Valid Georgia Driver's License
• Able to pass Federal Government security/background check
• Ability to pass pre-employment drug test
• Capable of effectively communicating in English, both written and verbal
• Education: High school diploma / GED
• Experience: 3 - 5 years relevant work experience
• Technical Skills: MS Office Suite, Word, Excel, Email

Preferred Qualifications:

• Basic understanding of commercial automotive shop maintenance services
• Familiar with the use of office automated equipment (scanners, copiers, printers, computers, voice message systems)
• Knowledgeable in organizing and maintaining paper and electronic files, creating spreadsheets, data entry into databases, verifying reports for accuracy and completeness, handling and adjusting customers' complaints, maintaining an inventory of equipment and supplies, answering questions on departmental services and functions

Experience:

• Records Management: 3 years (Preferred)
• Dispatching: 3 years (Required)
• Customer Service: 3 years (Required)
• Vehicle Scheduling: 3 years (Required)

Responsibilities:

• Dispatcher Functions
  
  
  
  • Assist in the assignment of vehicles in the fleet for use by authorized CDC employees
  • Intake and process requests for vehicles through the Vehicle Reservation System (VRS)
  • Maintain accountability & security of the fleet vehicles
  
  
  
  

• Clerical & Administrative Support Functions
  
  
  
  • Copy documents, answer phones, send & receive emails on behalf of the department
  • Assist in the validation of monthly usage reports and input data into automated systems
  
  
  
  

• Motor Vehicle Maintenance Functions
  
  
  
  • Inspect fleet vehicles
  • Relocate/move vehicles between on-campus & off-campus locations as required
  • Assist in the management of purchase, provision & control of fuel cards issued by CDC
  • Performs other duties as requested
  
  
  
  

Work Environment:

This job requires work in both an office environment and outside for long periods of time. Employees must be in good physical condition, able to work outdoors in all types of weather (e.g., heat, cold, rain, snow, etc.) along with the ability to stand or walk for long periods of time. This role routinely uses standard office equipment, vehicles and climbing in out of vehicles. The employee must occasionally lift or move office products and supplies, up to 50 pounds. The employee must be comfortable standing and working outdoors with reasonable accommodation. This is a smoke free environment.

Appearance:

All personnel shall be attired in business casual clothing for daily work. Attire worn should always ensure employees safety from working conditions (long pants, appropriate shirts and close toe shoes): on occasion, staff may be required to wear a business dress for certain activities. The employee must portray a professional business attire including closed toe shoes.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must portray a professional business attire including closed toe shoes. The employee must always keep the safety of government vehicles and all property secured and undamaged. The employee must occasionally lift or move office products and supplies, up to 50 pounds.

IBEX IT Business Experts, LLC (IBEX) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, IBEX complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

IBEX expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of IBEX's employees to perform their job duties may result in discipline up to and including discharge.