Quality and Administrative Office Manager

Inside the Role

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

What You Drive at DTNA

Quality Assurance:

• Lead and manage the quality assurance team to uphold product and process standards.

• Develop, implement, and monitor quality control procedures for inbound and outbound operations.

• Conduct root cause analyses for quality issues and implement corrective actions.

• Ensure compliance with internal standards, customer requirements, and regulatory mandates.

Administrative Operations:

• Supervise centralized office functions, including clerical operations for EWM and DView systems.

• Oversee office personnel responsible for receiving, shipping, and inventory discrepancy processes.

• Ensure alignment of administrative tasks with operational goals and timelines.

Team Leadership:

• Provide direct supervision to quality supervisors and centralized office team leads.

• Foster a culture of accountability, collaboration, and continuous improvement.

• Conduct performance evaluations and identify training needs to develop team members.

Customer and Inventory Support:

• Manage customer returns and ensure timely resolution of related issues.

• Oversee the investigation and resolution of inventory discrepancies.

• Partner with operations teams to ensure inventory accuracy and system alignment.

Process Improvement:

• Leverage data and KPIs to identify trends, drive efficiency, and enhance team performance.

• Develop and update standard operating procedures (SOPs) for quality and administrative operations.

• Collaborate with cross-functional teams to align quality and clerical workflows with facility objectives.

Core Functions:

• Quality Assurance: Maintain product and service quality across all operations.

• Administrative Oversight: Ensure efficiency and accuracy in all clerical processes.

• Team Leadership: Build and maintain a high-performing team.

• Customer and Inventory Support: Address customer concerns and maintain inventory accuracy.

• Process Optimization: Implement improvements to enhance operational excellence.

Key Duties:

• Conduct regular audits of quality processes and clerical operations.

• Develop strategies to mitigate risks and address operational challenges.

• Ensure team adherence to safety standards and company policies.

• Coordinate with IT for system-related challenges (e.g., EWM/DView).

• Investigate escalated customer complaints and implement solutions.

• Monitor team productivity and adjust workflows as needed.

Knowledge You Should Bring

• Education: Bachelor's degree in Business Administration, Operations Management, or a related field required.

• Experience:

  • Minimum of 5 years in quality assurance, inventory management, or clerical operations within a distribution or logistics environment.

  • Proven leadership experience managing teams in a fast-paced setting.

• Skills:

  • Strong knowledge of WMS systems (e.g., EWM, DView) and inventory management practices.

  • Excellent communication, organizational, and analytical skills.

  • Ability to drive process improvements and manage cross-functional collaboration.

An Exceptional Candidate Might Have

• Advanced certifications in quality management (e.g., Six Sigma, ISO Auditor).

• Extensive experience with complex WMS platforms beyond EWM and DView.

• Proven success in implementing large-scale process improvements.

• Demonstrated ability to resolve complex customer or inventory challenges.

• Strong background in data analysis and decision-making through advanced KPIs.

• Experience managing cross-functional teams in a multi-site logistics environment.

LI-JN2 #LI-Onsite

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Schedule Type:

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we're building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA's legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future - building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO/Minorities/Females/Disabled/Veterans

Daimler Truck North America is committed to employing a diverse workforce and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.