Manufacturing Plant Admin/Customer Service

Location Address:

Work Shift:

Essential Job Functions and Qualifications

• Respond to customer inquiries by telephone or e-mail to provide problem resolution.
• Resolve routine and basic problems and communicates solution or requested information to the customer.
• Analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
• Utilize a customer relationship application or database to record activities and research product information.
• Order entry & maintenance
• Shipping verification
• Pricing verification
• Assist with customer inventory management
• Mail marketing information (brochures)
• Generate and distribute customer-required reports (inventory, volume, etc.)
• Assist with Credit Memos when needed
• Maintain customer files
• Manage logistics of deliveries with carrier vendors

Required:

• At least 2 years previous experience within a manufacturing environment with admin duties
• Proficiency in the Microsoft Office Suite programs such as Word, Power Point, Excel, and Outlook.
• Attention to detail and well organized is a must.
• Literacy in English as well as strong editing abilities.
• Ability to follow through with documentation.
• Fantastic interpersonal skills! Communication is KEY to success in this job!

Preferred:

• Ability to adapt as workloads can fluctuate by season.
• Strong general administrative skills.
• Excellent time management skills.

Altium Packaging, Our Culture Differentiates Us!

We incorporate our Guiding Principles into all aspects and at all levels of the organization and use them as a framework for decision-making. We believe our Guiding Principles foster a culture of excellence that benefits both employees and customers.

Our Guiding Principles

• Act with Integrity & in Compliance
• Drive Value Creation
• Be Disciplined Entrepreneurs
• Focus on the Customer
• Act with Humility
• Treat others with Dignity and Respect
• Seeking Fulfillment in your Work

We Believe in Rewarding our Most Important Resource - Our People!

We show our commitment to Total Rewards by providing a competitive, comprehensive benefits package. In addition to medical, dental and vision plans, company holidays and vacation days, tuition reimbursement, learning and training opportunities, bonus potential, and a 401(k) plan with company contributions, Altium Packaging locations offer rewards and recognition programs and opportunities to make a difference in the community.

EEO Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Take your career to the next level at Altium Packaging!